German Speaking Sales Data Management Expert

2 weeks ago


Budapest, Budapest, Hungary _VOIS Full time
Key Responsibilities
  • Provide 2nd level system support with technical or economic and legal knowledge for the sales community.
  • Process and correct client data/client data mapping in collaboration with other departments.
  • Analyze data synchronization in several sales and IT systems, propose resolution in case of mismatch.
  • Monitor compliance with territory rules in CRM and other sales systems, assist in duplicate correction.
  • Perform data export and import in Salesforce and the client database, develop scripts for data manipulation purposes.
  • Extract data and create complex reports from the data warehouse with SQL scripts.
  • Prepare working forms, FAQs, working manuals, etc. for transparency in client structures.
  • Perform continuous process monitoring, including process optimization and new process design.
  • Manage technical and functional problems in the CRM database.
  • Deal with trouble tickets created by 1st line colleagues, investigate further to find resolution and workarounds within SLA targets.
  • Deal with complex cases forwarded by Sales Support, investigate further to find resolution and workarounds within SLA targets.
  • Provide training for team members and onshore new joiners.
  • Create complex reports based on customer data, ad hoc reports - reactive and proactive, with the goal of raising data quality.
Requirements
  • Administrator level experience with CRM systems (Salesforce.com)
  • Developer level knowledge of databases (Oracle, MS Access, SQL)
  • Understanding of VMS (Secure SIM) (desired)
  • Experience in mobile telecom and IT solutions
  • Telecom sector experience in a multinational environment (desired)
  • Computer skills (MS Office, with an emphasis on Excel)
  • Closer to native Hungarian, fluent German/English (depending on the country of operation)
  • Knowledge of economic law, industry sector/structure (desired)
  • Quick learner
  • Strong analytical and logical skills
  • Business acumen
  • Objection handling skills
  • Communication and interpersonal skills
  • Customer focus
  • Attention to detail
  • Time and priority management skills
  • Teamwork
About Us

We are the engine that powers Vodafone around the world: our work impacts millions of people around the globe every day. If you want to experiment and learn fast, integrated into an international, multicultural and inclusive team, then _VOIS is the place for you.



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