German Speaking Sales Data Management Expert
3 weeks ago
- Provide 2nd level system support with technical or economic and legal knowledge for the sales community.
- Process and correct client data/client data mapping in collaboration with other departments.
- Analyze data synchronization in several sales and IT systems, propose resolution in case of mismatch.
- Monitor compliance with territory rules in CRM and other sales systems, assist in duplicate correction.
- Perform data export and import in Salesforce and the client database, develop scripts for data manipulation purposes.
- Extract data and create complex reports from the data warehouse with SQL scripts.
- Prepare working forms, FAQs, working manuals, etc. for transparency in client structures.
- Perform continuous process monitoring, including process optimization and new process design.
- Manage technical and functional problems in the CRM database.
- Deal with trouble tickets created by 1st line colleagues, investigate further to find resolution and workarounds within SLA targets.
- Deal with complex cases forwarded by Sales Support, investigate further to find resolution and workarounds within SLA targets.
- Provide training for team members and onshore new joiners.
- Create complex reports based on customer data, ad hoc reports - reactive and proactive, with the goal of raising data quality.
- Administrator level experience with CRM systems (Salesforce.com)
- Developer level knowledge of databases (Oracle, MS Access, SQL)
- Understanding of VMS (Secure SIM) (desired)
- Experience in mobile telecom and IT solutions
- Telecom sector experience in a multinational environment (desired)
- Computer skills (MS Office, with an emphasis on Excel)
- Closer to native Hungarian, fluent German/English (depending on the country of operation)
- Knowledge of economic law, industry sector/structure (desired)
- Quick learner
- Strong analytical and logical skills
- Business acumen
- Objection handling skills
- Communication and interpersonal skills
- Customer focus
- Attention to detail
- Time and priority management skills
- Teamwork
We are the engine that powers Vodafone around the world: our work impacts millions of people around the globe every day. If you want to experiment and learn fast, integrated into an international, multicultural and inclusive team, then _VOIS is the place for you.
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