Help EATON Drive Energy Efficiency Initiatives as a Customer Support Representative

7 days ago


Budapest, Budapest, Hungary MADS Iskolaszövetkezet Full time

Are you passionate about making a difference to the environment? Do you want to work for a global and ethical company that provides energy-efficient solutions?

EATON is looking for an experienced Customer Support Representative to join our team. As a key member of our commercial support function, your primary responsibility will be to provide exceptional support to customers across various projects.

Your Key Deliverables:

  • Handles inquiries via email and phone from customers and/or internal teams
  • Order management: order entry, price checking, order clearing compliant with Eaton's policies
  • Complaint handling
  • Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfil external customer project
  • Handles a variety of pre-sales or post-sales service
  • Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease

You will resolve problems by applying established policies, procedures, and tactics and using proactive communication across internal networks of multiple product lines. Additionally, you will foster an environment that promotes Eaton's goals and philosophy, encourages continuous improvement, and builds customer relationships.

This exciting opportunity offers a competitive salary of 2475 Ft/hour. If you are motivated, results-driven, and passionate about delivering exceptional customer experiences, we encourage you to apply.



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