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Solution Support Engineer

1 month ago

Budapest, Budapest, Hungary SAP Full time

Product Support Engineer

As a Product Support Engineer, you will work in a technically challenging and rewarding environment supporting customers across various mediums. This role requires strong customer service skills, a technical mindset, and the ability to deliver in a fast-paced environment.

About the Role

  • Provide professional, courteous, and prompt technical support via multiple channels
  • Collaborate with fellow support colleagues and development teams to provide superior customer service
  • Share knowledge by creating KBAs, discussing solutions with colleagues, and participating in the SAP Community
  • Effectively handle difficult customer interactions and challenging customer problems
  • Maintain poise and professionalism in all customer interactions
  • Perform analysis in customer's frontend and SAP's backend system
  • Adapt to business needs, including shift work and weekend work
  • Engage with and help drive customer support initiatives

Requirements

  • 3rd level degree in IT or related discipline
  • SAP qualifications such as WIPS, SAPTEC or similar
  • Strong communicator and skilled listener
  • Fast learner with IT affinity
  • Outstanding customer interaction skills
  • Customer and quality focus
  • Analytical outlook with good aptitude for problem-solving
  • Teamwork mindset
  • Ability to work in a global team across multiple time zones and diverse cultures

Preferred Experience

  • Full-time experience in technical support, software development, IT, or quality assurance
  • Understanding and adoption of product support E2E methodologies
  • Experience working with customers across multiple channels
  • Basic knowledge in network structures, SAP system landscapes, and basis administration tasks
  • Basic knowledge about SAP product portfolio/SAP technologies
  • Knowledge of basic debugging steps

About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

Our Culture

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.