Technical Support Engineer @ Appsmith
2 days ago
Appsmith is a cutting-edge, open-source low-code platform that empowers developers to build applications rapidly, often within hours. Since its inception, Appsmith's open-source software has garnered over 10 million downloads, 31,000 stars on GitHub, and is utilized by over 10,000 organizations across 150 countries.
We are a global, fully remote organization, excited to welcome new team members to our collaborative environment and high-performance culture. With $51.5 million in funding, we're committed to revolutionizing the way organizations develop internal applications.
Our VisionWe believe every organization should have the ability to develop high-performing internal applications quickly and cost-effectively. Every enterprise needs to create custom internal applications, spending between 10% to 40% of their engineering resources on them. Yet, they often take a backseat to customer-facing applications because they are challenging, expensive, and slow to build. Appsmith is already enabling software engineers to transform how they build internal apps, often building them 10 times faster with Appsmith. In the future, we're building a world where custom software developed for internal users looks and works no differently than the best out-of-the-box SAAS products. Internal users will demand great UX, great customer support, and great reliability from their in-house development teams because Appsmith has made it quick and painless for developers to build, deploy, and maintain custom software.
What We ValueAbove all, we value a growth mindset. As a team of learners, we read, talk to people, and listen to feedback constantly. We love working with people who have strong opinions, weakly held. Self-starters and ambitious people form the backbone of our team. Do you want to work on bigger projects? Are you comfortable setting large goals and then accomplishing them? We value consistency and reliability. For example, sticking to committed deadlines, showing up on time, etc. We believe that predictability makes teams run a lot smoother. It's the little things that matter. Attention to detail shows that we empathize with our users, our colleagues, and anyone else that we interact with. Are you a practical optimist? Our founding team strongly believes in a better future. We believe in playing our part to make that future a reality.
Our CultureWe are a fully distributed and remote team. Diversity and inclusion are core to our values. We welcome all people to apply for roles with Appsmith, especially women and other disadvantaged populations, and we appreciate non-traditional career paths.
Our Recruitment ProcessWe want to ensure you succeed in your role within our team. Each conversation with us will last about 60 minutes. Typically, the whole process takes between 2 to 10 business days depending on your and our schedules.
- Introductory call: A phone call that gives us a chance to introduce our company, product to you as well as get to know you. If you find our product vision interesting & exciting for you to work on, we will move to the next steps.
- Technical Assignment - Take home assignment to build a CRM using Appsmith
- Technical Interview - Hiring manager reviews the assignment and conducts a technical interview
- Culture fit conversation: Conversations with the founders and quick meetings with our team members to ensure that there is a culture fit.
- Extending an offer: If all goes well, we will extend an offer that includes financial benefits, equity stock grants, and any other benefits.
We offer a budget to set up your home office, a self-education budget for books, courses, and conferences, and a flexible holiday schedule.
RequirementsWe're looking for a skilled Technical Support Engineer with:
- 5+ years of experience interfacing with customers and assisting them with support requests for a technical product
- Hands-on experience in JavaScript (JS)
- Previously supported NoSQL or SQL database
- Ability in creating and improving technical documentation to help users help themselves
- Fixing bugs in our codebase
- Having a great urge to learn new technologies
Nice to have skills:
- Experience working in TypeScript
- Also, it will be great if you have experience in setting up and/or using Appsmith or other low-code products (professionally or personally)
- Open-source contributions to any project is a bonus
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