Technical Support Engineer @ Appsmith
3 weeks ago
Appsmith is an open-source, low-code software that empowers developers to build applications quickly, often within hours. Since its introduction, Appsmith's open-source software has garnered over 10 million downloads, more than 31,000 stars on GitHub, and is used by over 10,000 organizations across 150 countries.
Our VisionWe believe every organization should have the ability to develop high-performing internal applications quickly and cost-effectively. Every enterprise needs to create custom internal applications, spending between 10% to 40% of their engineering resources on them. Yet, they often take a backseat to customer-facing applications because they are challenging, expensive, and slow to build. Appsmith is already enabling software engineers to transform how they build internal apps, often building them 10 times faster with Appsmith.
What We ValueAbove all, we value a growth mindset. As a team of learners, we read, talk to people, and listen to feedback constantly. We love working with people who have strong opinions, weakly held. Self-starters and ambitious people form the backbone of our team. We value consistency and reliability, sticking to committed deadlines, showing up on time, and being predictable. It's the little things that matter, and attention to detail shows that we empathize with our users, colleagues, and anyone else we interact with.
Our TeamWe are a global and fully remote organization, excited to welcome new teammates to our collaborative environment and high-performance culture. We've raised $51.5 million in funding and are dedicated to maintaining a diverse team and an inclusive work environment because our success depends on it. We welcome all people to apply for roles with Appsmith, especially women and other disadvantaged populations, and appreciate non-traditional career paths.
What to ExpectAs a Technical Support Engineer at Appsmith, you may require providing help to our users to debug a database connection. You may have to write examples of JavaScript code in the event of a particular customer use case. You will work together with engineers to diagnose, troubleshoot, and solve customer issues. We believe every customer query is valuable, and we want you to act quickly in providing product support for all customer inquiries that we receive via any channel, including chat, email, or social media forums.
RequirementsWe are looking for a skilled Technical Support Engineer with:
- 5+ years of experience interfacing with customers and assisting them with support requests for a technical product
- Hands-on experience in JavaScript (JS)
- Previously supported NoSQL or SQL database
- Ability in creating and improving technical documentation to help users help themselves
- Fixing bugs in our codebase
- Having a great urge to learn new technologies
We also appreciate experience working in TypeScript, setting up and/or using Appsmith or other low-code products, and open-source contributions to any project.
BenefitsWe offer a range of benefits, including:
- Budget to set up your home office
- Self-education budget for books, courses, and conferences
- Flexible holiday schedule
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