Publishing Support Specialist
3 weeks ago
We're seeking a highly skilled Publishing Support Specialist to join our team at Reedsy. As a crucial member of our support team, you will be responsible for providing top-notch support to authors and publishing professionals on our platform.
Key Responsibilities:
- Offer support to authors and publishing professionals via various channels
- Optimize conversion rates by building customer funnels and suggesting product features
- Maintain and update our FAQ based on user feedback and questions
Requirements:
- 5+ years of customer support experience
- Experience automating support processes
- Great understanding of onboarding and conversion rate optimization techniques
- Native-level English speaker
What We Offer:
- Competitive salary range: $25k - $45k
- Paid paternal and maternal leave
- Reedski, our annual ski trip
Remote Work and Relocation Support: We're happy to provide remote work options and support relocation for the right candidate.
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