Publishing Support Specialist

3 weeks ago


Budapest, Budapest, Hungary Reedsy Full time
About the Role

We're seeking a highly skilled Publishing Support Specialist to join our team at Reedsy. As a crucial member of our support team, you will be responsible for providing top-notch support to authors and publishing professionals on our platform.

Key Responsibilities:

  • Offer support to authors and publishing professionals via various channels
  • Optimize conversion rates by building customer funnels and suggesting product features
  • Maintain and update our FAQ based on user feedback and questions

Requirements:

  • 5+ years of customer support experience
  • Experience automating support processes
  • Great understanding of onboarding and conversion rate optimization techniques
  • Native-level English speaker

What We Offer:

  • Competitive salary range: $25k - $45k
  • Paid paternal and maternal leave
  • Reedski, our annual ski trip

Remote Work and Relocation Support: We're happy to provide remote work options and support relocation for the right candidate.



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