Technical Support Specialist

1 day ago


Budapest, Budapest, Hungary Appsmith Full time

We are seeking a skilled Technical Support Specialist to join our remote team at Appsmith. In this role, you'll work closely with engineers to diagnose, troubleshoot, and resolve customer issues. Your duties may include debugging database connections, writing JavaScript code for specific customer use cases, and collaborating with our engineering team.

  • Key Responsibilities:
    • Provide timely product support for all customer inquiries via chat, email or social media forums.
    • Collaborate with our engineering team to identify and resolve customer issues.
    • Debug database connections and write JavaScript code for specific customer use cases.
    • Contribute to the development and maintenance of documentation and knowledge base articles.
    • Participate in on-call rotations to provide 24/7 support.
  • Requirements:
    • At least 5 years of experience in technical support with a focus on resolving customer issues for a software product.


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