Technical Support Engineer Position

1 week ago


Budapest, Budapest, Hungary Appsmith Full time

**About Appsmith**

We are a global, fully remote organization dedicated to developing high-performing internal applications quickly and cost-effectively.

Our open-source, low-code software has garnered over 10 million downloads, with 31,000 stars on GitHub and usage in over 10,000 organizations across 150 countries.

As a Technical Support Engineer at Appsmith, you will work closely with our team to ensure seamless product support for customers via various channels, including chat, email, and social media forums.

**Job Responsibilities**

  • Provide timely and effective assistance to customers in debugging database connections, writing JavaScript code examples, and resolving customer inquiries.
  • Collaborate with engineers to diagnose, troubleshoot, and resolve complex customer issues.

**Requirements**

  • 5+ years of experience interfacing with customers and assisting with technical product support requests.
  • Hands-on experience with JavaScript (JS), NoSQL, SQL, and TypeScript.

**Benefits**

  • A competitive salary range of **$80,000 - $110,000 per annum**, depending on location and experience.
  • Budget for setting up a home office.
  • Self-education budget for books, courses, and conferences.
  • Flexible holiday schedule.
  • Private healthcare and parental leave benefits.

**What We Value**

  • A growth mindset, with a strong emphasis on learning and self-improvement.
  • Consistency and reliability in delivering high-quality results.
  • Attention to detail and empathy towards users, colleagues, and stakeholders.


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