Technical Support Engineer Position
1 week ago
**About Appsmith**
We are a global, fully remote organization dedicated to developing high-performing internal applications quickly and cost-effectively.
Our open-source, low-code software has garnered over 10 million downloads, with 31,000 stars on GitHub and usage in over 10,000 organizations across 150 countries.
As a Technical Support Engineer at Appsmith, you will work closely with our team to ensure seamless product support for customers via various channels, including chat, email, and social media forums.
**Job Responsibilities**
- Provide timely and effective assistance to customers in debugging database connections, writing JavaScript code examples, and resolving customer inquiries.
- Collaborate with engineers to diagnose, troubleshoot, and resolve complex customer issues.
**Requirements**
- 5+ years of experience interfacing with customers and assisting with technical product support requests.
- Hands-on experience with JavaScript (JS), NoSQL, SQL, and TypeScript.
**Benefits**
- A competitive salary range of **$80,000 - $110,000 per annum**, depending on location and experience.
- Budget for setting up a home office.
- Self-education budget for books, courses, and conferences.
- Flexible holiday schedule.
- Private healthcare and parental leave benefits.
**What We Value**
- A growth mindset, with a strong emphasis on learning and self-improvement.
- Consistency and reliability in delivering high-quality results.
- Attention to detail and empathy towards users, colleagues, and stakeholders.
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