Technical Support Specialist in Budapest
2 days ago
Exciting Opportunity: Swedish-speaking Service Desk Analyst in Budapest
A competitive base salary of $60,000 - $80,000 per year is offered for this role in Budapest. As a Service Desk Analyst at Cross Border Talents, you will be responsible for providing top-notch customer service and troubleshooting technical issues.
About the JobThe job entails supporting users with IT-related issues via phone, chat, and email. The ideal candidate will have strong problem-solving skills and experience with L1-L2 support, remote troubleshooting, and incident management.
This position requires fluency in Swedish and strong communication skills in English. Familiarity with ITIL processes is a strong advantage. Additionally, analytical skills and the ability to work both independently and collaboratively are essential.
Responsibilities- Support & Troubleshoot: Handle incoming user requests via phone, chat, and email, resolving IT issues on desktop, applications, iOS, and Android devices using remote tools.
- Problem Solving: Diagnose hardware, software, or user access issues, taking full ownership until successful resolution.
- Collaborate with Experts: Escalate complex cases to specialists when necessary to ensure quick, efficient resolutions.
- Document Solutions: Maintain accurate records of resolutions for future reference and continuous improvement.
- Incident & Escalation Management: Manage incidents with an eye on preventing impact on business operations.
- Customer Service Excellence: Deliver exceptional support, ensuring users receive high-quality assistance that adheres to service management principles.
- Language Skills: Fluent Swedish speaker with strong communication skills in English (B2 level or higher).
- Technical Proficiency: Experience with L1-L2 support, remote troubleshooting, and incident management.
- ITIL Knowledge: Familiarity with ITIL processes is a strong advantage.
- Analytical Mindset: Strong problem-solving skills and the ability to logically tackle technical issues.
- Self-motivated: Thrive in a fast-paced environment, handling multiple tasks and assignments with ease.
- Team Player: Able to work both independently and collaboratively with a positive, solution-oriented attitude.
- Competitive Salary: Excellent compensation package based on your skills and experience.
- Supportive Work Environment: Be part of a dynamic, creative team with a friendly, positive atmosphere.
- Career Growth: Get the tools, guidance, and support you need to unlock your full potential.
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