Technical IT Support Specialist for Global Services
4 days ago
Are you a skilled Swedish speaker with a passion for delivering top-notch IT support? We're seeking an experienced Technical IT Support Specialist to join our team in Budapest, Hungary.
About the Role:This is an exciting opportunity to work as a Service Desk Analyst for a dynamic and international company. As a key player in our IT support team, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and collaborating with experts to resolve complex cases.
We're looking for someone who is fluent in Swedish and has strong communication skills in English (B2 level or higher). Your experience with L1-L2 support, remote troubleshooting, and incident management will be essential in this role.
Key Responsibilities:- Troubleshooting: Handle incoming user requests via phone, chat, and email, resolving IT issues on desktop, applications, iOS, and Android devices using remote tools.
- Problem Solving: Diagnose hardware, software, or user access issues, taking full ownership until successful resolution.
- Collaboration: Escalate complex cases to specialists when necessary to ensure quick, efficient resolutions.
- Documentation: Maintain accurate records of resolutions for future reference and continuous improvement.
- Competitive Salary: An excellent compensation package based on your skills and experience, estimated at around €45,000 per annum.
- Supportive Work Environment: Be part of a dynamic, creative team with a friendly, positive atmosphere.
- Career Growth: Get the tools, guidance, and support you need to unlock your full potential.
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