Global IT Support Specialist
2 days ago
We are seeking a highly skilled Global IT Support Specialist to join our team at Get Work Trend Kft. in Budapest, Hungary.
The successful candidate will provide exceptional support for our applications, addressing customer issues via phone, chat, and email, while meeting and surpassing service level goals using support tools like email, chat, telephone, and Salesforce.
Key Responsibilities:
- Provide outstanding support for our applications, ensuring timely resolution of customer issues.
- Meet and surpass service level goals using support tools like email, chat, telephone, and Salesforce.
- Actively seek product improvements and bug identification to enhance customer experience.
- Respond to stakeholders through email and chat, meeting research targets.
- Ensure adherence to process guidelines, stay updated on process knowledge, and follow security practices.
About the Company
Our client is a global IT services leader that reshapes business and technology models for the digital age. They foster innovation and efficiency, offering a unique opportunity to work with cutting-edge technologies and innovative projects.
What We Offer
As a valued member of our team, you can expect a competitive salary of approximately €38,000 per year, considering the location and industry standards. Additionally, you will enjoy a range of benefits, including:CafeteriaSing-up bonusFree sport allowanceAll You Can Move SportPass (at a discounted price)Medicover health- and Generali life insuranceWork commute supplementMonthly public transportation (BKV) pass priceOffice parking spaceSafety glasses reimbursementLanguage course reimbursementChildbirth supplementBaby pack in case of childbirthBring your kids to workVoluntary pension- and health fund membership fee contributionSzéchenyi Recreation CardFitness discount
Requirements
To be considered for this role, you should have:Residence permit or EU citizenshipHigh school degreeFluent French and English language skills1 year of experience in customer serviceFlexible, and dynamic personalityCustomer-centricity mindset, and problem-solving skillsKnowledge of Windows, Android, and Apple OS is beneficialExperience with Salesforce.com is positive
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