Customer Service Ambassador
4 hours ago
We are a Fortune 104 company with a global presence, employing over 22,000 people in 220 sales locations and 43 distribution centers. Our team helps top technology companies innovate and stay ahead of the curve.
Key Responsibilities
- Manage customer inquiries via phone, chat, and email, providing extensive information and assistance
- Execute order information and change requests, ensuring seamless customer experience
- Offer information about services and products, fostering strong customer relationships
- Collaborate with internal teams, suppliers, and customers to resolve issues and improve services
- Handle formal quotes and complaints, applying problem-solving skills to resolve customer concerns
- Liaise with international teams to ensure effective communication and service delivery
Requirements
- Secondary education (high school diploma) or equivalent
- Customer-focused attitude, with excellent communication and problem-solving skills
- Negotiation-level English language skills, both written and verbal
- Ability to work in a team environment and independently
- Basic computer skills and results-oriented thinking
Preferred Qualifications
- Experience in customer service or a related field
- Positive and empathetic attitude, with a willingness to learn and grow
- Opportunity to develop professionally and personally in a dynamic organization
What We Offer
- Competitive salary package and benefits
- Hybrid work arrangement with 2 remote days
- Well-planned work schedules, including free weekends and holidays
- Secure corporate environment and opportunities for growth
Arrow Electronics, Inc. is an equal opportunity employer, committed to creating a diverse and inclusive work environment.
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