German Speaking Customer Support Specialist

2 days ago

Budapest, Budapest, Hungary Post | PostFinance | PostAuto Full time

About the role:

Forget everything what you know about IT Support: rush of calls, monotone work, no feedback and no interaction with different teams? Not here at Tresorit

We are looking for a Customer Support Specialist with professional English and German language skills, who loves people, interaction and communication.

This is a full-time position designed with work-life balance in mind, featuring a flexible schedule of approximately 5 shift days per month - typically 3–4 afternoon shifts (15:00–24:00) and 1–2 weekend shifts (9:00–18:00), giving you plenty of time to enjoy life outside of work.

Your primary responsibilities:

  • Deliver outstanding customer service experience as the main point of customer contact and support through a positive attitude, accuracy and responsiveness
  • Bring a solution to every bug/question that our customers may have. It can be technical, or accounting related among others
  • Follow up with customers to ensure issue has been resolved
  • Track progress and resolution of all issues/incidents
  • You will answer to our customers by email, chat or phone when necessary
  • Work together with our development teams on issues, own them, manage them, solve them
  • Provide administrative support to the Sales team and regional managers

Desired qualifications and skills:

  • Fluency in English AND German (Hungarian is a plus) and have great writing and oral skills
  • Ability to learn quickly and work in a team
  • Problem solving attitude and strong interpersonal skills to deal with customers and other departments in the company

Preferred qualifications and skills (is a big plus):

  • If you've already been in sales or customer care in a technical environment, you'll probably be a super good fit
  • If you actually like to listen to people telling you their problems without getting bored/angry, you will be perfect
  • Bachelor or Master's Degree is a plus

What we can offer:

Competitive base salary with a wide range of extra benefits, like:

  • Cafeteria-system,
  • annual  & quarterly bonus,
  • private health insurance plan,
  • gym subsidies,
  • free mobile subscription,
  • learning and self-development opportunities,
  • flexible working hours & home office opportunity,
  • paid parental leave,
  • in-office snacks & beverages,
  • team building days.

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