German-Speaking Technical Support Analyst

1 day ago

Budapest, Budapest, Hungary TCIS Full time

Location: Budapest, Hungary | Work Mode: Onsite
Working Hours: 9:00–18:00| Type: Full-time

Support the Next Generation of Smart Mobility
At transcosmos Europe, we're supporting a global brand known for transforming how people move through cities — think intelligent electric scooters, app-connected devices, and next-gen urban mobility tech.

As a Technical Support Analyst, you'll be on the front line helping German-speaking customers get the most out of their devices. This isn't just about answering calls — it's about problem-solving, educating, and leaving each customer feeling genuinely supported.

What You'll Be Doing

  • Respond to customer inquiries via phone, chat, and email with professionalism and clarity
  • Troubleshoot and resolve hardware/software issues (Bluetooth, apps, connectivity, etc.)
  • Guide users through features and functions of smart mobility products
  • Escalate unresolved issues to internal teams following structured processes
  • Take full ownership of the customer journey — from first question to full resolution
  • Maintain accurate case logs and comply with data security and privacy policies

Communicate effectively with colleagues and contribute to a positive team environment

Requirements

What You Bring

  • Strong communication skills in German (C1) and English (B2)
  • A customer-focused mindset — you stay calm, helpful, and solutions-oriented
  • Confidence working with tech: mobile apps, Bluetooth, and wireless connections
  • Basic familiarity with Microsoft Office and common troubleshooting tools
  • Ability to stay organized and handle multiple conversations with care and clarity
  • Previous BPO, customer support, or helpdesk experience is a big plus

You'll Thrive If You Are…

  • Genuinely interested in gadgets, apps, and mobility tech
  • Curious and proactive — you investigate, not just answer
  • Someone who brings empathy to every conversation
  • Comfortable working in a structured, process-driven environment
Benefits
  • Work with a top-tier global brand in a high-growth industry
  • Competitive salary and cafeteria benefit package
  • Paid training to fully onboard you with the tools and tech
  • A stable, full-time position in a modern, central Budapest office
  • A fun, multicultural team where your ideas and input matter
  • Real development opportunities inside a growing European support hub

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