POLISH speaking Customer Service

7 days ago

Budapest, Budapest, Hungary Grafton Recruitment Full time

bp is reimagining energy for people and our planet.

They provide heat, light, and mobility to customers worldwide. They're fundamentally transforming what they do so they can reach net zero by 2050 or sooner. They also have a strong mission to help the whole world reach net zero too – working across the industry to improve people's lives. It's crucial to them that the differences we see in the world around us are reflected in the workplace. Who you are is what counts, not where you're from or how you live your life.

About the Role

As a
Customer Service & Order Management Specialist (Polish speaker)
, you will play a key role in
bp's international Customer Service & Order Management team
, managing the full order process and delivering exceptional support to customers. You will use your
native-level Polish skills
to ensure smooth operations, resolve inquiries, and proactively manage any disruptions.


Good to know:
For this position, besides the hybrid model,
fully remote work is also possible within Hungary
.


Key Responsibilities

  • Act as the first point of contact for customers via email, online platforms, and occasionally phone.
  • Manage the entire order lifecycle: quotations, order entry, delivery follow-up, backorder and shortage tracking.
  • Handle and resolve inquiries, claims, and complaints professionally.
  • Suggest alternative solutions proactively in case of supply disruptions.
  • Collaborate with account managers, logistics, and internal teams to ensure smooth processes.
  • Maintain accurate records and documentation in CRM/ERP systems (SAP, Salesforce, etc.).


What You Bring

  • Native-level
    Polish
    plus fluent English (B2+).
  • 1–2 years' experience in customer service, order management, or a multinational/shared service environment.
  • Strong communication, organizational, and problem-solving skills.
  • Ability to multitask, prioritize, and work independently as well as in a team.
  • MS Excel/Word proficiency; SAP/CRM knowledge is a plus.


We Offer

Flexible working model: hybrid in Budapest or fully remote within Hungary

Modern office in Budapest, XIII.

Opportunity to work in a global, multicultural team

Be part of a growing environment with high potential for extension after
12 months initial contract

Career growth opportunities and internal training programs

A collaborative, professional environment within a company committed to sustainability and innovation

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