Polish Speaking Contact Center Representative

1 week ago

Budapest, Budapest, Hungary doTERRA Europe Services Hungary Full time 2,500,000 - 4,000,000 per year

At dōTERRA Europe Services we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities for growth and movement throughout the company.

Responsibilities

  • Handle incoming
    customer
    contacts
    including but not limited to phone and email (non-sales task)
  • Use resources to
    answer questions
    and
    resolve concerns
    promptly and courteously in verbal or written form
  • Follow-up
    on
    customer
    service
    issues
  • Capture
    customer
    feedback
  • Prepare
    and
    inform Wellness Advocates
    about promotions and products
  • Adhere to schedule
    and meet department performance standards

Requirements

  • ENGLISH knowledge
    on a
    conversational level
    is
    REQUIRED
  • POLISH knowledge
    on a
    fluent/native level
    is
    REQUIRED
  • Available shifts:
  • full-time, morning shift: 9:00-18:00
  • Only on weekdays, from Monday to Friday, there is
    no rotation
    of shifts
  • Excellent communication skills, empathic, "problem-solver" attitude
  • Strong typing and computer skills (MS Office)
  • Organized and detail oriented
  • Ability to work under pressure, including during peak season
  • Ability to follow instructions, policies, and procedures
  • Works well with people, proactive attitude, passionate about providing a great customer service
  • Previous customer service experience, preferred
  • Desire to move up and grow with the company, preferred
  • In office and home office options are also available, but only within Hungary. Relocation support is available.

dōTERRA Europe Services is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.

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