Assistant Hotel Manager

POSITION: Assistant Hotel Manager

DEPARTMENT: Hotel Department

REPORTING TO: Hotel Manager

WORKING LOCATION: The workplace is on board the vessels managed by Scylla Gastro

Qualification and Profile

• Experienced within the hotel industry and/or previous (river) cruise ship experience.

• An outstanding skills and experience in this role with an extensive hands-on experience

• Outstanding management skills, interpersonal communication and listening skills

• Strong leadership abilities and organizational skills

• Able to train crew members, able to build up the trainings within the departments and drive the change and look for operational efficiencies across the ship

• Guest focused, stress resistant, calm under pressure, resilient, team player with positive appearance.

• Open minded and flexible with high social, interpersonal and cultural competencies

• Excellent English skills (written & verbal), other languages such as German is an advantage.

• Professional attitude and appearance, reliable and hard-working with great team spirit

• Must work independently, good computer skills (Excel, Word, Power Point)

• Being representative of Scylla´s values

Key Responsibilities and Duties

• Assisting Hotel manager to help completing all activities related to the operations of a hotel, ensuring the establishment works as smoothly as possible

• Responsible for the entire reception area as well as the onboard shop according to Scylla standards and supports all other hotel areas

• Responsible for the correct handling of work arising daily/per cruise/monthly according to Scylla standards

• Responsible for guest satisfaction and the corresponding ratings included monitoring guest´s feedback

• Contributes to team effort by accomplishing results as needed

• Builds strong working relationships and communication with hotel staff, Head of Departments (HoD) and other departments to ensure maximum operating effectiveness and fulfilment of any need

• Assisting Hotel Manager with the meeting or conducts HoD meeting in the absence of HM

• Serving guests and visitors by greeting, welcoming and directing them appropriately

• Responsible for the compliance with safety guidelines in the reception area

• Responsible for customs formalities and in port manning according to the safety regulations

• Responsible for dealing carefully with all equipment and IT-systems

• Check-in and Check-out procedure according Scylla standards

• Responsible for the correct spelling of menus, PPT and displays

• Responsible for the correct booking of goods, items in the system such as minibar, massage, hairdresser, beverages, laundry, boutique, etc.

• Responsible for the separation of garbage at the reception and also to check all departments on board

• Assist the administrative jobs from the Hotel manager per request like bookkeeping, working schedule, crew administration and other given task

• Responsible for excursions if Scylla is in charge (order of guides, busses, etc.)

• Preparation of inventories and orders of the reception department and the others

• Acceptance and control of goods delivered for the ship according the S.O.S. guidelines

• Keeps a safe and clean reception area by complying with procedures, rules and regulations

• Responsible for team-building and team spirit at the reception area and the whole ship (role model function)

• Responsible for the working schedule of the department

• Responsible for the stock list of all beverages on board assisted with HoD

• Fair and equal treatment towards all crew on board

• Responsible for the achievement of the required target in the board boutique

• Managing and training the reception crew according to Scylla standards. Assisting with other trainings per department if necessary

• Ensures full compliance to hotel operating controls, SOP´s, policies, procedures and service standards

• Building strong experience based learning in each area of the hotel ship

• Monitors maintenance progress of the ship´s condition and provide the report

• Daily team briefing and hand-over as well as training of new crew

• Support and mentor your colleagues at the reception and the other areas of the hotel

• Ensure hotel staff is provided with uniforms and name tags and the grooming standards

• Build owner loyalty through proactive communication with all internal and external colleagues and third parties

• Ensuring that all crew are continuously trained

• Assisting, representing and replacing the Hotel Manager whenever needed

• Relieving Hotel Manager during his/her vacation if necessary

Additional information:

➢ Additional tasks: participating/assisting with the loading, carrying the suitcases, keeping clean the messroom and your own cabin on daily basis

➢ Your purpose is to help and create a memorable experience for our guests

➢ Accommodation: shared room on board with one other crewmember (on some ships with more than one)

➢ Uniform: is provided by the company: before arrival the crewmember has to make sure to take black trousers, white shirts, black shoes with him in case the uniform isn't on board yet

➢ Demonstrate a good safety awareness and participation in the safety drills

Contract type: Swiss

Gross / Net salary: € 3.300,00 / € 2.585,85 (depending on your personal situation)

Vacation days: 90 free days per calendar year pro rata (= 7.5 days per month pro rata)

Tip money: fixed and included in the salary.

Start date: to be advised.

End date: unlimited

Health Insurance: Sympany

Pension: Axa Pension Funds

Travel allowance: € 75 per month

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