Spanish speaking Service Desk Agent
2 weeks ago
Job location: Budapest, Hungary, 9thDistrict, Mill Park Office Building
Working hours: 40 hours/ week
Office attendance once per week
Support window: M-F: 5:00pm - 01:30am
For our office in Budapest, Hungary we are looking for Service Desk Support Agents for our current client.
OFFER
Competitive salary and cafeteria benefits
Health insurance package at a private clinic
Risk and accident insurance
All You Can Move SportPass (at a discounted price)
Chance to be part of a rapidly expanding organization
Training and continuous learning and certification opportunities
Multilingual environment, native colleagues
Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
Reimbursable language courses
Team events and Company events (cool and youthful parties with team-games)
High value awards and recognitions, annual bonus and annual salary review
Job responsibilities
· Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
· Handling end-user calls and web queries via tools, phone and email
· Documentation and precise administration, logging of calls on the ticketing tool
· Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
· Keep the user informed, own and follow-up ongoing cases
· Maintaining and improving customer satisfaction level
You are:
· Advanced or native in Spanish language and you have upper-intermediate English language skills.
· Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but not a must (we provide you 2-weeks foundation IT training as part of the Onboarding process).
· You have willing-to-learn attitude & customer-focus mindset.
· Excellent communication skills – both written and spoken
· Flexible, multitasking, dynamic personality, team player attitude
· You have logical thinking, good problem-solving skills.
· Open to work in shifts
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