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Polish speaking Service Desk Representative
2 months ago
Job details
- Job location: Budapest, Hungary, 9th District, Mill Park office building
- Role type: permanent
- Full time employment, 40 hours/week
- Hybrid work mode: office attendance is required twice per week
- Normal working hours: Monday to Friday 08:00 – 17:00
Job responsibilities
- Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
- Handling end-user calls and web queries via tools, phone and email
- Documentation and precise administration, logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
- Keep the user informed, own and follow-up ongoing cases
- Maintaining and improving customer satisfaction level
- Advanced or native in Polish language and in English
- Experienced in any customer service – experience gained in IT Help Desk
- You have willing-to-learn attitude & customer-focus mindset
- Excellent communication skills – both written and spoken
- Flexible, multitasking, dynamic personality, team player attitude
- You have logical thinking, good problem solving skills
- Hungarian knowledge is preferred but not a must
- Competitive salary package
- Free or discounted services at a private clinic
- Annual bonus system
- Risk and accident insurance at Generali
- Cafeteria package
- Language course reimbursement
- Free or discounted services at a private clinic
- Relocation package: reimbursement in 12 installments
- All You can Move Sportpass