Spanish speaking Service Desk Agent
2 weeks ago
Spanish speaking Service Desk Agent
For our office in Budapest, Hungary we are looking for Service Desk Support Agents for our current client.
Job details:
· Job location: Budapest, Hungary, 9th District, Mill Park office building
· Role type: permanent
· Full time employment, 40 hours/week
· Hybrid work
Job responsibilities
· Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
· Handling end-user calls and web queries via tools, phone and email
· Documentation and precise administration, logging of calls on the ticketing tool
· Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
· Keep the user informed, own and follow-up ongoing cases
· Maintaining and improving customer satisfaction level
You are:
· Advanced or native in Spanish language and you have upper-intermediate English language skills.
· Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but not a must (we provide you 2-weeks foundation IT training as part of the Onboarding process).
· A university graduate - fresh graduates are welcome
· You have willing-to-learn attitude & customer-focus mindset.
· Excellent communication skills – both written and spoken
· Flexible, multitasking, dynamic personality, team player attitude
· You have logical thinking, good problem-solving skills.
· Open to work in shifts
What we offer - Our benefits
Shape your career – We are providing you competitive salary + cafeteria + annual bonus system in a fancy modern office environment in Budapest, 9th District, Mill Park office.
Learn and grow – We have an excellent Training team.
Keep current – We are providing you online trainings to improve your skills and be ready for the newest digital technical solutions.
Give back – One of our values is to live in a safe and green environment, by joining to our team you will have chance to participate in sport programs, charity & environmental friendly events.
Stay healthy – We believe in the importance of work-life balance so we are providing you fitness discount opportunity nearby; All You Can Move Sportpass and free medical services in Medicover private medical provider; free tea/ coffee in our kitchen.
Invest in yourself – In our multilingual and multicultural environment we emphasize the importance of language knowledge hence we are providing you language course reimbursement for accredited courses.
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