German speaking User Experience Center Engineer

3 weeks ago


BudapestBUSoroksari ut, Hungary Cognizant Full time

German speaking User Experience Center Engineer

Basic Purpose of Role

The User Experience Center Engineer will provide elevated support for customers in German as well as in English language. The issues reported by the customers will be both technical as well as functional, which will require an exceptionally good knowledge of the IT environment and applications and ITSM processes.


Tasks and Responsibilities

End user experience monitoring
Digital experience analytics
Conduct investigations to identify patterns or commonalities
Perform regular health checks
Creating proactive incidents for improvement in performance
Coordinate with resolver groups for maintenance and break/fix activities
Monitor critical and high priority tickets (P1 & P2)
Validate and alert respective site engineer and country leads to take immediate actions to avoid Service Level Agreement breaches
Report issues to higher level resolver groups for immediate actions
Coordinate and collaborate with Cognizant’s partners and vendors
Provide elevated level of technical remote support
Incident Management and Request Fulfillment
Contribute to and participate in account review meetings with leadership
Provide inputs and observations regarding internal process- , workflow- and knowledge management, as well as continuous service improvement initiatives
Maintain a high level of quality customer service
Any additional project-specific task assigned by direct supervisor or above

What we offer

Competitive salary package

Annual bonus system

Cafeteria package

Language course reimbursement

Free medical services

All You Can Move Sportpass discount



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