Polish Speaking IT Support Specialist
1 month ago
We are seeking a highly skilled Polish speaking Service Desk Representative to join our team at Cognizant Technology Solutions Hungary Kft. As a key member of our IT support team, you will be responsible for providing exceptional customer service to our clients, resolving IT issues, and maintaining a high level of customer satisfaction.
Key Responsibilities- IT Support: Resolve IT issues of our clients, act as the first point of contact for the customer, and delegate problems that cannot be resolved on first level to the competent Level 2 teams.
- Customer Communication: Handle end-user calls and web queries via tools, phone, and email, and keep the user informed, own, and follow-up ongoing cases.
- Documentation and Administration: Log calls on the ticketing tool and maintain accurate documentation.
- Language Skills: Advanced or native in Polish language and in English.
- Customer Service Experience: Experienced in any customer service, with experience gained in IT Help Desk.
- Soft Skills: Willing-to-learn attitude, customer-focus mindset, excellent communication skills, flexible, multitasking, dynamic personality, and team player attitude.
- Problem Solving Skills: Logical thinking and good problem-solving skills.
- Joining Bonus
- Competitive Salary
- Health Insurance Package
- Annual Bonus
- Risk and Accident Insurance
- Cafeteria Package
- Language Course Reimbursement
- Relocation Package
- All You Can Move Sportpass
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Polish Speaking Support Specialist
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Budapest, Budapest, Hungary Cognizant Technology Solutions Hungary Kft. Full timeJob OverviewAs a Polish Speaking Service Desk Representative at Cognizant Technology Solutions Hungary Kft., you will be the first point of contact for our clients, providing top-notch IT support and resolving their issues efficiently. This is an excellent opportunity to enhance your customer service skills while working with a dynamic team.Key...
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