Automotive Technical Support Agent

4 months ago


Budapest, Budapest, Hungary MSX INTERNATIONAL Full time

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI's deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. To learn more about MSXI, please visit or

Summary

As an Automotive Technical Support Agent, you will be the key contact between dealers and the manufacturer in case of product related errors and in contributing to find the solution.

Our client is one of the major premium car manufacturers. You will support operators in diagnosing and repairing vehicles and in providing technical analysis. We are looking for automotive technical experts with good customer service skills and fluency in the following languages: Dutch / French / German / Italian / Portuguese / Spanish.

Responsibilities

In your role as technical support agent for an international premium automobile manufacturer, you will provide expert assistance in the diagnosis of complex technical issues and support the dealer network with quick solution finding of technical product issues. You will work closely with the technicians of the respective workshops and dealerships and support with repair instructions via specified communication channels. With your practical workshop experience, you will not only support the development of solutions for the entire product range, but also act as an interface between the manufacturer and the dealers.

Your profile

Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. The successful candidate must also reflect an exceptional track record and attributes that includes:

  • Proven automotive experience, ideally in a dealership, workshop or at a manufacturer (Aftersales retail experience is an advantage)
  • Confident in technical concern resolution and warranty procedures
  • Fluent in English and Dutch / French / German / Italian / Portugese / Spanish
  • Experience with a high-performing, collaborative, constructive peer group is a plus
  • Very good verbal and written communication skills with high attention to detail
  • Ability to work on own initiative with attention to detail with flexible and proactive personality
  • Personal qualities of integrity, credibility with high-level of organizational and time management skills
  • Strong business acumen and customer focus

What we offer

  • Ability to equally accommodate working from home office or remote location based on geographical availability
  • Opportunity to work with one of the biggest OEM's on the market
  • Relocation Package available for candidates outside of Hungary or local offices available in Budapest, Prague, Warsaw
  • Regular training and access to global career opportunities/career progression.
  • A professional but relaxed working environment, as part of a welcoming and diverse team.

Shortlisted candidates will be invited to attend a technical assessment and Microsoft Teams or telephone interview within 1-2 weeks.

MSXI is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity



  • Budapest, Budapest, Hungary MSX INTERNATIONAL Full time

    MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI's deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and...

  • Technical Trainer

    2 months ago


    Budapest, Budapest, Hungary MSX INTERNATIONAL Full time

    Technical TrainerFull-timePermanentHungary Are you up to date with the recent automotive trends and curious about what the future holds for the industry? Do you want to share your passion for learning and teaching with an international team? If you are passionate about trainings and the automotive field, we have the perfect opportunity for You We are looking...

  • IT Support Specialist

    3 hours ago


    Budapest, Budapest, Hungary Randstad Hungary Kft Full time

    {"h1": "IT Support Specialist - German Language", "p": "We are seeking an IT Support Specialist to join our team at Randstad Hungary Kft. As an IT Support Specialist, you will be responsible for providing technical support to our clients in German and English.Key Responsibilities:* Provide technical support to clients via email, chat, or phone* Troubleshoot...


  • Budapest, Budapest, Hungary Danfoss Full time

    Job Description At Danfoss Fire & Safety unit, our Regional Sales Team, is recruiting new colleagues for the position of Technical Sales Support to join our dynamic and growing team.The job shall be hybrid at our Danfoss Budapest office; traveling throughout Europe shall be involvedJob ResponsibilitiesResponsibility and / or support during the quotation...


  • Budapest, Budapest, Hungary HPE Full time

    Customer Solution Center-Technical Consultant This role has been designated as a remote/teleworker position, allowing you to work primarily from home. About Hewlett Packard Enterprise Hewlett Packard Enterprise is a global edge-to-cloud company that advances the way people live and work. We help companies connect, protect, analyze, and act on their...


  • Budapest, Budapest, Hungary Randstad Hungary Kft Full time

    About the RoleWe are seeking a highly skilled German speaking IT helpdesk professional to join our team at Randstad Hungary Kft. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients in German and English.Key ResponsibilitiesResolve IT issues and queries from end-users via email, chat, or...


  • Budapest, Budapest, Hungary Mind-Diák Szövetkezet Full time

    Our partner company specializes in the development of vehicle-to-everything (V2X) software and hardware, which aid in accident prevention and enhance traffic efficiency. Their technologies enable vehicles to communicate with each other and with roadside infrastructure in smart cities by sharing sensor data, thereby supporting the operation of autonomous...

  • IT Support Associate

    1 month ago


    Budapest, Budapest, Hungary Karrier Hungária Full time

    Join our partner, a leading multinational in IT services and consulting. If you would like to work in a continuously growing, stable company, this is your chance. Apply nowMain responsibilities:Incident Management: manage the complete cycle of incidents from logging to closureTechnical Troubleshooting: Resolve issues related to MS Windows, laptops, printers,...


  • Budapest, Budapest, Hungary SAIC Motor Central and Eastern Europe Kft. Full time

    About the RoleSAIC Motor Central and Eastern Europe Kft. is a leading automotive company with a strong presence in the global market. We are seeking a highly skilled Product Management Specialist to join our team.Key ResponsibilitiesProduct Planning and Development: Translate customer needs into use cases and technical requirements for R&D, manage products...


  • Budapest, Budapest, Hungary HAYS Hungary Kft. Full time

    Your new companyA German market-leading automotive company is looking for a new Cybersecurity Architect to bolster the team of Security Analysts, Penetration testers and Security Engineers in the Budapest office.Your new roleConduct Threat Analysis and Risk Assessment of projects (TARA)Analyze Risk Assessment data and propose Cybersecurity ConceptDesign...


  • Budapest, Budapest, Hungary SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Product Owner

    1 month ago


    Budapest, Budapest, Hungary Continental Full time

    Continental, founded in 1871, is a global technology company specializing in sustainable and connected mobility solutions. With 150 years of experience, we provide safe, efficient, and affordable solutions for vehicles, machines, and transportation. In 2022, we achieved €39.4 billion in sales, employing over 199,000 people across 57 countries. Our...

  • Technical Recruiter

    2 months ago


    Budapest, Budapest, Hungary MOL Nyrt. Full time

    .Are you a technical recruiter with years of experience behind your back?Are you interested in working for the greatest and leading oil and gas company in Central and Eastern Europe?If your answers are affirmative, we have an exceptional opportunity for you:By joining our Recruitment MOL team, you will play a significant role in building our current and...


  • Budapest, Budapest, Hungary Flowserve Corporation Full time

    About the RoleFlowserve Corporation is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. We are seeking a highly skilled and experienced Technical Sales Specialist to join our team.Key ResponsibilitiesDevelop solutions for customers and partners for industrial and special applicationsAct as a product...


  • Budapest, Budapest, Hungary SAIC Motor Central and Eastern Europe Kft. Full time

    Product Management Role at SAIC Motor Central and Eastern Europe Kft.SAIC Motor Central and Eastern Europe Kft. is a leading Chinese car manufacturing company with a strong presence in the Fortune 500 companies. As a Product Management Specialist, you will play a crucial role in the overall supervision of our products, ensuring their successful launch and...


  • Budapest, Budapest, Hungary Arrow Electronics Full time

    Position:Technical Sales EngineerJob Description:As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of...

  • IT Support Specialist

    2 months ago


    Budapest, Budapest, Hungary Trenkwalder Kft Full time

    Handling IT error reports, inquiries, and change requests.Providing customer support over the phone and in writing.Managing, checking, and directing error tickets.Maintaining communication with clients and colleagues providing second-level support, monitoring service tickets.Regular updating and maintenance of knowledge base systems. Elvárások /...

  • Service Desk Agent

    2 weeks ago


    Budapest, Budapest, Hungary Trenkwalder Magyarország Full time

    IT Service Desk Specialist Our client is a global humanitarian organization that takes action in response to emergencies and promotes respect for international humanitarian law and its implementation in national law. They strive to save lives, enhance resilience, and foster peace globally. Job Description The IT Service Desk Specialist plays a crucial role...


  • Budapest, Budapest, Hungary thyssenkrupp Components Technology Hungary Kft. Full time

    Thyssenkrupp is an international industrial and technology company employing around 100,000 people. Across 48 countries it generated sales of €38 billion in fiscal 2022/2023. Backed by extensive technological know-how, the businesses develop cost-effective and resource-friendly solutions to the challenges of the future, mainly in the fields of climate...

  • Reservations Agent

    6 days ago


    Budapest, Budapest, Hungary Marriott Full time

    Job Number Job Category ReservationsLocation The Ritz-Carlton Budapest, Erzsebet Ter 9-10, Budapest, Hungary, HungarySchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine...