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Technical support intern

3 months ago

Budapest, Budapest, Hungary Mind-Diák Szövetkezet Full time

Our partner company specializes in the development of vehicle-to-everything (V2X) software and hardware, which aid in accident prevention and enhance traffic efficiency. Their technologies enable vehicles to communicate with each other and with roadside infrastructure in smart cities by sharing sensor data, thereby supporting the operation of autonomous vehicles.

Feladatok:

  • Being 1st line of contact for support customers, responding to requests raised via support portal
  • Forwarding requests to support engineers
  • Following up requests, sending reminders, and forwarding information to the customers
  • Updating ticket status, running and sending reports internally and to customers
  • Regularly aligning with internal stakeholders on customer request status
  • Organizing customer calls with L2/L3 engineers, creating memo and action plan items
  • Participating in internal status meetings
  • Coordinating with Logistics and Hardware teams regarding RMA cases, and following up status with the customer

Elvárások:

  • Ongoing studies in science, technology, engineering areas
  • Strong verbal and written communication skills in English
  • Logical thinking, problem-solving skills, can-do attitude, self-driven approach
  • On-site presence (home office is not available)
  • Basic Linux, IP networking knowledge

Munkaidő

  • Flexible work schedule, primarily in the afternoon/late afternoon (US customers)
  • Committing to 20-30 hours per week
  • Student job available for a minimum of six months

Amit kínálunk

  • Gross 2500 HUF/hr

Jelentkezés

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