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Customer Solution Center-Technical Consultant

2 months ago

Budapest, Budapest, Hungary HPE Full time
Customer Solution Center-Technical Consultant

This role has been designated as a remote/teleworker position, allowing you to work primarily from home.

About Hewlett Packard Enterprise

Hewlett Packard Enterprise is a global edge-to-cloud company that advances the way people live and work. We help companies connect, protect, analyze, and act on their data and applications, enabling them to turn insights into outcomes at the speed required to thrive in today's complex world.

Job Description

We are seeking a Customer Solution Center-Technical Consultant to join our team.

Key Responsibilities:
  • Resolve technical issues (hardware and software) from incoming internal or external contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options.
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
  • Act as a team or project leader, providing direction to team activities and facilitating information validation and team decision-making process.
  • Review and resolve complex business issues.
  • Excellent communication skills. Add case resolution to knowledge management systems.
  • Understand and utilize Information Technology Information Libraries (ITIL).
  • Represent the company in face-to-face customer location visits, industry conferences/trade shows, vendor meetings, etc.
  • Partner frequently with the Sales Pursuit team.
About You:
  • 3-5 years of experience in relevant technologies and customer environments.
  • Relevant industry qualification where applicable.
  • Excellent verbal and written communication skills in the supported language.
  • Experience in troubleshooting in a technical environment.
  • Excellent analytical and problem-solving skills.
  • Software and hardware knowledge of computing, storage, and peripheral devices.
  • Advanced proficiency with case management databases and tools.
  • Superior customer service skills.
  • Phone and remote support.
  • Ability to solve and document solutions for usage by other technicians and customers.
  • Ability to mentor new agents.
  • Ability to lead resolution activities with escalated customers.
  • Ability to contribute to technical action plans.
  • Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).
What We Offer:
  • A comprehensive suite of benefits that supports physical, financial, and emotional wellbeing.
  • Investment in your career, with specific programs to help you reach your goals.
  • An inclusive work environment that values individual uniqueness and diversity.
  • The flexibility to manage your work and personal needs.