Customer/account Specialist @ Bizalmikör Kft.

4 weeks ago


Budapest, Hungary BizalmiKör Kft. Full time

Kiemelten fontos pozíció ez , hiszen rajtad is múlik, hogy Klubtagjaink mennyire elégedettek, és hogy mennyire érzik jól magukat Te vagy a hang a telefonban, aki minden beérkező  kérdést, kérést kezel,  és Te vagy az, aki fogadod a vendégeket a rendezvényeinken.  Nem callcenter munka ,  igazi ügyfélkapcsolati felelős munkakör.


Az egyik legelismertebb  munkakör nálunk , hiszen Account kollégáink elsőszámú vezetőkből álló,  több mint 750 fős Klubunk  meglévő tagjaival építik és ápolják a kapcsolatot.  Változatos munkakör , kizárólag cégvezetők Klubéletének támogatására.  Ezért fontos, hogy  kedves, ügyfélközpontú kommunikációd és problémamegoldó hozzáállásod legyen.


Ügyfélelégedettségünk okán nálunk  a "reklamáció" ismeretlen fogalom,  és ezért nagyon sokat teszünk.


Ügyfélkezelésben, ügyfélszolgálaton szerzett 3-5 éves  releváns tapasztalat.


MS Office, Drive  alkalmazások készségszintű használata.


Kiváló kommunikációs képesség  szóban és írásban.


Belső igény  precíz adminisztráció vezetésére , csak így tudjuk pontosan követni az ügyféligényeket.


Gyors  helyzetfelismerés és proaktív hozzáállás.


Csapatjátékos szemléletmód , mert nálunk nem csak a Klubtagok kiemelkedőek, de legendásan összetartó közösség a csapatunk is.


  Kiemelten fontos pozíció ez , hiszen rajtad is múlik, hogy Klubtagjaink mennyire elégedettek, és hogy mennyire érzik jól magukat Te vagy a hang a telefonban, aki minden beérkező  kérdést, kérést kezel,  és Te vagy az, aki fogadod a vendégeket a rendezvényeinken.  Nem callcenter munka ,  igazi ügyfélkapcsolati felelős munkakör.


,[Kapcsolattartás és kapcsolat ápolása meglévő Klubtagjainkkal., Klubtagok szolgáltatásainkkal kapcsolatos kérdéseinek a megválaszolása (szerződés, esemény belépők/jegyek, szolgáltatási csomagok kapcsán)., Ügyféligények felmérése és monitorozása: Minden Klubtagunkra kiemelt figyelmet fordítunk, Rendezvény bejelentkeztetések nyomon követése.


Rendezvényeink applikációban való bejelentkezéstől Klubtagi visszajelzésig való kezelése, részvételi, elégedettségi adatok kezelése, validálása., Minőségellenőrző hívások kezdeményezése., Aktív részvétel rendezvényeinken.


(Munkaidőben), Meetingeken való részvétel, ahol az ügyfelekkel való témák kapcsán képviselni tudod a szolgáltatásaink minőségének kérdéseit és fejlesztési lehetőségeit.] Requirements: MS Office, CRM, Drive, Mini CRM Additionally: utazási hozzájárulás, éves bónusz, Free coffee, Shower, Free snacks, In-house trainings, Modern office.



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