Senior Customer Service Representative
3 weeks ago
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team offers an unmatched blend of pioneering technologies, convenient purchasing options, and pharmaceutical services through our top-rated brands.
Job Title: Sr Customer Service RepresentativeReports to: Team Leader, Customer Service
Career Band: 3
Job Code: CSST102 Customer Service Representative - Grade 3
Position Location: Budapest, Hungary
Position Summary:
Join us in our new Shared Service Center in Budapest, where new adventures await you As a member of our Customer Service team, you are supporting our clients throughout the lifecycle of order management, including quotation, order fulfilment and master data management. Customer Service Reps provide exceptional customer service, promptly and accurately when responding to internal and external customer requests.
What we offer?
- Competitive salary and Cafeteria benefits (SZÉP-card allowance)
- All You Can Move Sport Pass at a discounted price
- Comprehensive Medicover health insurance package & health screenings
- Life, accident & critical illness insurance
- Monthly pension fund contribution after 6 months of employment
- Annual performance-based bonus
- Professional development through soft and hard skill training and continuous learning opportunities
- Complimentary language courses after 3 months of employment
- Modern office environment with standing desks and ergonomic chairs, approximately 10 minutes from the city center
- Access to discounted dental care services
- Relaxation areas with massage chairs
- Complimentary parking in the office building
- Multilingual work environment with native colleagues
- Vibrant, collaborative culture with a diverse, multicultural community and innovative technology
- Exciting team and company events, including Social Responsibility and After-Hours activities
- Be a role model and provide outstanding customer service experience to our external customers and internal collaborators in the field of administration, order management, quotations, master data.
- Attend to sophisticated customer requirements, handle user problems, process and follow up on all relevant requests in accordance with the division’s guidelines. Coordinate with sales and commercial, distribution, and finance teams to meet customer needs or resolve issues in a timely manner.
- Become proficient in Customer Relationship Management systems.
- Implement to company policies, operational regulations and departmental training guidelines.
- Deliver on promise on daily/weekly/monthly key performance indicator metrics. Engage in efficiency and productivity initiatives.
- Play a key role on assignments/projects as the need arises by business expectations.
- Consistently apply and meet the process expectations and demonstrate attention to operational details and leverage required computer systems to maintain high level of data accuracy and quality. Develop and review training materials and chip in to new joiner trainings.
- Use relevant daily customer service reports.
- Assess individual customer requirements and if required activities to appropriate partner departments.
- In order to meet the requirements of the business, it might be required to participate in cross training and cross support activities, which involve joining assignments to other customer service teams.
- Demonstrate integrity and compliance.
- Display attention to detail and accuracy.
- Good problem-solving skills and ability to multitask
- Show self-motivation, passion, a positive demeanour, and thrive as a standout colleague.
- Strong written and verbal communication skills.
- Good organizational skills and the ability to prioritize workload effectively.
- Demonstrate judgment, diplomacy in dealing with internal and external customers.
- Work on own initiative on daily routine tasks as well as solving system issues.
- Capacity to handle uncertainty, take action even with limited information, take ownership of tasks and understand the broader context, demonstrate a positive and proactive problem-solving approach.
- Competent Microsoft Office user.
- A minimum of 2-3 years’ customer service experience required, preferably in an SSC/multinational/office environment .
- Experience with ERP systems preferred but not crucial.
- Requires a Bachelor’s Degree, preferably in Business Administration or Scientific field or the equivalent knowledge and experience
- Good command of Spanish language is a must
- This position requires repetitive typing, considerable interaction on the teleconferences and regular use of a computer.
- Most of the other physical demands are typical with those associated with an office environment.
- We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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