Senior Customer Service Representative

2 weeks ago

Budapest, Budapest, Hungary Thermo Fisher Scientific Full time
Work Schedule

Our team operates on a standard schedule from Monday to Friday.

Environmental Conditions

This role is based in an office environment.

Job Description

We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team. As a Senior Customer Service Representative, you will be the first point of contact for our customers via email and phone. You will be responsible for creating and assigning tickets in our ticketing system, deciding on the accurate path forward to address customer needs, and taking part in the Request for Quotation process. You will also be responsible for documenting all required information, managing the process for raised inquiries and complaints to resolution, and maintaining customer databases. Additionally, you will work closely with internal departments and customers to build positive relationships and assess the need for change to increase productivity.

This is an exciting opportunity to join a diverse team that speaks over 12 languages and work in a friendly and upbeat environment. You will be based at our brand-new Shared Service Center in Budapest, where you will provide internal support to Thermo Fisher partners and the field engineering team, and deliver professional service in a high-volume diverse office environment.

What we offer:

  • Competitive salary and benefits
  • All You Can Move Sport Pass at a discounted price
  • Comprehensive Medicover health insurance package & health screenings
  • Life, accident & critical illness insurance
  • Monthly pension fund contribution after 6 months of employment
  • Annual performance-based bonus
  • Professional development through soft and hard skill training and continuous learning opportunities
  • Complimentary language courses after 3 months of employment
  • Modern office environment with standing desks and ergonomic chairs
  • Access to discounted dental care services
  • Relaxation areas with massage chairs
  • Complimentary parking in the office building
  • Multilingual work environment with native colleagues
  • Vibrant, collaborative culture with a diverse, multicultural community and innovative technology
  • Exciting team and company events, including Social Responsibility and After-Hours activities

Requirements:

  • 1+ years' customer service experience
  • Requires a high school graduate, a bachelor's degree is preferred
  • Fluency of the German and English Languages both written and verbal. Any other European language knowledge is an advantage
  • Proficient Microsoft Office user
  • Strong written and verbal communication skills
  • Good problem-solving skill and result-oriented demeanor
  • Display attention to detail and accuracy in the workplace
  • Good organizational skills and the ability to prioritize effectively

At Thermo Fisher Scientific, we are committed to creating a workplace that is inclusive and supportive of our employees' diverse backgrounds and experiences. We believe that our employees are our greatest asset and are dedicated to providing them with the resources and opportunities they need to succeed.

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