Senior Customer Service Representative

2 weeks ago

Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

Work Schedule and Environment

Our team follows a standard work schedule, working Monday through Friday. Our office environment is a comfortable and safe space for all employees.

Job Description and Responsibilities

Role Overview

As a Senior Customer Representative at Thermo Fisher Scientific, you will be part of a diverse team that communicates in multiple languages. Your primary responsibility will be to provide exceptional customer service to our internal partners and the field engineering team. You will work in a high-volume, diverse office environment and be responsible for delivering professional service.

We are seeking a skilled professional who can build positive relationships with internal departments and customers. You will be responsible for managing customer databases, creating and maintaining equipment records, and assessing the need for change to increase productivity.

What We Offer

  • A competitive salary and cafeteria benefits package, including a SZÉP-card allowance
  • All You Can Move Sport Pass at a discounted price
  • Comprehensive Medicover health insurance package and health screenings
  • Life, accident, and critical illness insurance
  • Monthly pension fund contribution after 6 months of employment
  • Annual performance-based bonus
  • Professional development through soft and hard skill training and continuous learning opportunities
  • Complimentary language courses after 3 months of employment
  • A modern office environment with standing desks and ergonomic chairs, approximately 10 minutes from the city center
  • Access to discounted dental care services
  • Relaxation areas with massage chairs
  • Complimentary parking in the office building
  • A multilingual work environment with native colleagues
  • A vibrant, collaborative culture with a diverse, multicultural community and innovative technology
  • Exciting team and company events, including Social Responsibility and After-Hours activities

Requirements and Qualifications

  • 1+ years of customer service experience is preferred
  • Requires a high school graduate, a bachelor's degree is preferred
  • Fluency in German and English languages, both written and verbal. Any other European language knowledge is an advantage
  • Proficient Microsoft Office user
  • Strong written and verbal communication skills
  • Good problem-solving skill and result-oriented demeanor
  • Display attention to detail and accuracy in the workplace
  • Good organizational skills and the ability to prioritize effectively

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has an outstanding story to tell. We are committed to enabling our customers to make the world healthier, cleaner, and safer.

Please join our talent community and get more information about the great opportunities in the future.

Learn more about this opportunity

We are an EEO/Affirmative Action Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

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