Senior Customer Service Representative

2 weeks ago

Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

Job Overview

We are seeking a skilled Senior Customer Service Representative to join our team at Thermo Fisher Scientific. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and their concerns are addressed.

Key Responsibilities

  • Act as the primary point of contact for customers via email and phone
  • Create and assign tickets in our ticketing system
  • Decide on the best course of action to address customer needs
  • Take part in the Request for Quotation process
  • Document all relevant information as per instructions
  • Manage the process for raised inquiries and complaints to resolution
  • Maintain customer databases and create and maintain equipment records
  • Assess the need for change and implement processes to increase productivity
  • Build positive relationships with internal departments and customers

Requirements

  • 1+ years of customer service experience is preferred
  • High school graduate, bachelor's degree is preferred
  • Fluency in German and English languages, both written and verbal
  • Proficient Microsoft Office user
  • Strong written and verbal communication skills
  • Good problem-solving skills and result-oriented demeanor
  • Display attention to detail and accuracy in the workplace
  • Good organizational skills and ability to prioritize effectively

About Thermo Fisher Scientific

At Thermo Fisher Scientific, we are committed to enabling our customers to make the world healthier, cleaner, and safer. We believe in the importance of our employees and the value they bring to our organization. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

  • Customer Service Representative

    4 weeks ago

    Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

    Job Title: Senior Customer Service RepresentativeAt Thermo Fisher Scientific, we are committed to enabling our customers to make the world healthier, cleaner, and safer. As a Senior Customer Service Representative, you will play a critical role in supporting our clients throughout the lifecycle, including administration, order management, quotations, and...

  • Customer Service Representative

    4 weeks ago

    Budapest, Budapest, Hungary Randstad Hungary Kft Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Randstad Hungary Kft. As a Customer Service Representative, you will be the primary point of contact for our clients, providing exceptional service and support to ensure their needs are met.Key...

  • Senior Customer Service Representative

    2 weeks ago

    Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

    Work ScheduleOur team operates on a standard schedule from Monday to Friday.Environmental ConditionsThis role is based in an office environment.Job DescriptionWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team. As a Senior Customer Service Representative, you will be the first point of contact for our...

  • Senior Customer Service Representative

    2 weeks ago

    Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

    Work Schedule and EnvironmentOur team follows a standard work schedule, working Monday through Friday. Our office environment is a comfortable and safe space for all employees.Job Description and ResponsibilitiesRole OverviewAs a Senior Customer Representative at Thermo Fisher Scientific, you will be part of a diverse team that communicates in multiple...

  • Customer Service Representative

    1 month ago

    Budapest, Budapest, Hungary CROME Communication Kft. Full time

    Customer Service RepresentativeCROME Communication Kft. is a leading CRM and direct marketing agency with a strong presence in the local market. We offer innovative solutions tailored to our clients' needs, and our team is dedicated to delivering exceptional results.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team....

  • Customer Service Representative

    4 weeks ago

    Budapest, Budapest, Hungary Randstad Hungary Kft Full time

    As a Customer Service Representative, you will be responsible for providing comprehensive support to our clients in the field of facility management. Your tasks will include preparing and registering contracts, handling incoming inquiries, and resolving customer complaints in a timely and professional manner.Our partner is a global market leader that offers...

  • Customer Service Representative

    3 weeks ago

    Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

    Job Title: Customer Service RepresentativeJob Summary:Thermo Fisher Scientific Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, promptly and accurately responding to internal and external customer requests, and...

  • Customer Service Representative

    2 weeks ago

    Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team in Budapest, Hungary. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service to our clients throughout the lifecycle of order management, including quotation, order fulfillment, and master...

  • Customer Service Representative German

    2 weeks ago

    Budapest, Budapest, Hungary Formlabs Kft Full time

    About the RoleWe are seeking a highly skilled German-speaking Customer Service Representative to join our team at Formlabs Kft. As a Customer Service Representative, you will be the primary point of contact for our German-speaking customers, providing exceptional support and ensuring their satisfaction with our products and services.ResponsibilitiesProvide...

  • Customer Service Representative

    4 weeks ago

    Budapest, Budapest, Hungary Randstad Full time

    Customer Service Representative for multinational client. Experience in customer service or interest in it. Provide customer service via phone, email, and chat, addressing problems and resolving issues efficiently and professionally.Collaborate with team members and other departments to maintain strong customer relationships.Identify and escalate priority...

  • Customer Service Representative

    4 weeks ago

    Budapest, Budapest, Hungary Mobility Partners Full time

    Mobility Partners is seeking a skilled Customer Service Representative to support our clients in Germany.The ideal candidate will have strong verbal and written communication skills in German, as well as fluency in either Russian or Ukrainian.Fluency in German (B2 or higher): Strong verbal and written communication client interactions.Must be fluent in...

  • Polish Speaking Customer Service Representative

    1 month ago

    Budapest, Budapest, Hungary Randstad Hungary Kft Full time

    Customer Service Representative - Polish SpeakingWe are seeking a highly skilled Customer Service Representative to join our team in Hungary. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our clients in the Polish language.Key Responsibilities:Provide timely and effective responses to...

  • Customer Service Representative German

    4 weeks ago

    Budapest, Budapest, Hungary Formlabs Kft Full time

    About Formlabs KftFormlabs Kft is a leading manufacturer of professional 3D printers. Our mission is to bring groundbreaking technology to the desktops of every designer, engineer, researcher, artist, and dental and healthcare professional in the world.We are looking for a highly skilled Customer Service Representative to join our team. As a Customer Service...

  • Greek Speaking Customer Service Representative

    1 month ago

    Budapest, Budapest, Hungary Randstad Hungary Kft Full time

    Customer Service and Order Management RepresentativeWe are seeking a highly skilled and experienced Customer Service and Order Management Representative to join our team at Randstad Hungary Kft. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and order management support to our clients.Key...

  • Romanian Speaking Customer Service Representative

    4 weeks ago

    Budapest, Budapest, Hungary CROME Communication Kft. Full time

    Job Title: Romanian Speaking Customer Service RepresentativeAbout the Role:We are seeking a highly skilled and experienced Romanian speaking customer service representative to join our team at Crome Communication Kft. As a customer service representative, you will be responsible for handling incoming complaints, inquiries, and requests from clients of BMW...

  • Italian Speaking Customer Service Representative

    1 month ago

    Budapest, Budapest, Hungary Randstad Hungary Kft Full time

    Job Title: Italian Speaking Customer Service RepresentativeWe are seeking a highly motivated and detail-oriented Italian speaking customer service representative to join our team. As a customer service representative, you will be the first point of contact for our Italian B2B partners, providing exceptional support and resolving issues in a timely and...

  • Customer Service Representative

    2 weeks ago

    Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

    Job Title: Sr. Customer Service RepresentativeReports to: Team Leader, Customer ServiceCareer Band: 3Job Code: CSST102Position Summary: As a member of our Customer Service team, you will support our clients throughout the lifecycle of order management, including quotation, order fulfillment, and master data management. You will provide exceptional customer...

  • Slovenian Language Customer Service Representative

    1 month ago

    Budapest, Budapest, Hungary CROME Communication Kft. Full time

    Customer Service Representative for Slovenian ClientsCROME Communication Kft. is a leading CRM and direct marketing agency with a strong presence in the local market. We are seeking a highly skilled and motivated Customer Service Representative to join our team and support the clients of a premium international brand.Key Responsibilities:Handle incoming...

  • Customer Service Representative

    2 weeks ago

    Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

    Customer Service Representative - Slovak Language ExpertWe are seeking a highly skilled Customer Service Representative to join our team. As a Slovak language expert, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.Key...

  • Multilingual Customer Service Representative

    4 weeks ago

    Budapest, Budapest, Hungary Randstad Hungary Kft Full time

    We are seeking a highly skilled Multilingual Customer Service Representative to join our team at Randstad Hungary Kft. In this role, you will be responsible for providing exceptional customer service to clients with advanced English and German/French/Italian/Danish language skills.Key Responsibilities:Helping customers with end-to-end processing of their...