German speaking Sales Data Management Specialist

2 months ago


Budapest, Hungary _VOIS Full time
,
  • Provides 2nd level system support with technical or economic and legal knowledge for the sales community. 
  • Processes and corrects client data/ client data mapping in collaboration with other departments.
  • Analyzes data synchronization in several sales and IT systems, proposes resolution in case of mismatch. 
  • Monitors compliance with the territory rules in CRM and other sales systems and assists in duplicate correction. 
  • Performs data export and import in Salesforce and the client database, develops scripts for data manipulation purposes. Extracts data and creates complex reports from the data warehouse with SQL scripts. 
  • Prepares working forms, FAQ’s, working manuals etc. for transparency in the client structures
  • Performs continuous process monitoring including process optimization and new process design.
  • Manages technical and functional problems in the CRM database.
  • Deals with trouble tickets which have been created by the 1st line colleagues and investigates further to find the resolution and workarounds for the incidents/ problems within the SLA targets.
  • Deals with complex cases forwarded by Sales Support and investigates further to find the resolution and workarounds for the incidents/problems within SLA targets.
  • Provides training for the team members and for onshore new joiners.
  • Creates complex reports based on customer data, and ad hoc reports - reactive and proactive, with the goal of raising data quality.
,
  • administrator level experience with CRM systems (salesforce. com)
  • developer level knowledge of databases (Oracle, MS Access, SQL)
  • understanding of VMS (Secure SIM) (desired)
  • experience in mobile telecom and IT solutions
  • telecom sector experience in multinational environment (desired)
  • computer skills (MS Office, with an emphasis on Excel)
  • close to native Hungarian, fluent German/ English (depending on the country of operation)
  • knowledge of economic law, industry sector/ structure (desired)
  • quick learner
  • strong analytical and logical skills
  • business acumen
  • objection handling skills
  • communication and interpersonal skills
  • customer focus
  • attention to detail
  • time and priority management skills
  • teamwork
, ,
  • A dynamic environment where innovative ideas are always welcome
  • A collaborative community where your professional goals and work are supported by a diverse team
  • Access to internal trainings through Vodafone University and external trainings via other providers
  • A supportive internal coaching and mentoring culture
  • Opportunities to participate in company activities and Vodafone Foundation events
  • Corporate assets including a laptop and mobile phone with Vodafone RED subscription (unlimited voice, text message, and data within the EU)
  • Cafeteria package
  • Private Medical Services
  • Employee Assistance Program to support your wellbeing and mental health
  • Life and accident insurance
  • You can work remotely overseas for 20 days a year
  • 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
  • You and your family members can enjoy several discounts from our partners
  • You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

 


What you need to know about us:
We are the engine that powers Vodafone around the world: our work impacts millions of people around the globe every day. If you want to experiment and learn fast, integrated into an international, multicultural and inclusive team, then _VOIS is the place for you.

 

#movewithus #_VOIS #VOISHU #LI-Hybrid



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