German speaking Sales Data Management Specialist
2 months ago
- Provides 2nd level system support with technical or economic and legal knowledge for the sales community.
- Processes and corrects client data/ client data mapping in collaboration with other departments.
- Analyzes data synchronization in several sales and IT systems, proposes resolution in case of mismatch.
- Monitors compliance with the territory rules in CRM and other sales systems and assists in duplicate correction.
- Performs data export and import in Salesforce and the client database, develops scripts for data manipulation purposes. Extracts data and creates complex reports from the data warehouse with SQL scripts.
- Prepares working forms, FAQ’s, working manuals etc. for transparency in the client structures
- Performs continuous process monitoring including process optimization and new process design.
- Manages technical and functional problems in the CRM database.
- Deals with trouble tickets which have been created by the 1st line colleagues and investigates further to find the resolution and workarounds for the incidents/ problems within the SLA targets.
- Deals with complex cases forwarded by Sales Support and investigates further to find the resolution and workarounds for the incidents/problems within SLA targets.
- Provides training for the team members and for onshore new joiners.
- Creates complex reports based on customer data, and ad hoc reports - reactive and proactive, with the goal of raising data quality.
- administrator level experience with CRM systems (salesforce. com)
- developer level knowledge of databases (Oracle, MS Access, SQL)
- understanding of VMS (Secure SIM) (desired)
- experience in mobile telecom and IT solutions
- telecom sector experience in multinational environment (desired)
- computer skills (MS Office, with an emphasis on Excel)
- close to native Hungarian, fluent German/ English (depending on the country of operation)
- knowledge of economic law, industry sector/ structure (desired)
- quick learner
- strong analytical and logical skills
- business acumen
- objection handling skills
- communication and interpersonal skills
- customer focus
- attention to detail
- time and priority management skills
- teamwork
- A dynamic environment where innovative ideas are always welcome
- A collaborative community where your professional goals and work are supported by a diverse team
- Access to internal trainings through Vodafone University and external trainings via other providers
- A supportive internal coaching and mentoring culture
- Opportunities to participate in company activities and Vodafone Foundation events
- Corporate assets including a laptop and mobile phone with Vodafone RED subscription (unlimited voice, text message, and data within the EU)
- Cafeteria package
- Private Medical Services
- Employee Assistance Program to support your wellbeing and mental health
- Life and accident insurance
- You can work remotely overseas for 20 days a year
- 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
- You and your family members can enjoy several discounts from our partners
- You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week
What you need to know about us:
We are the engine that powers Vodafone around the world: our work impacts millions of people around the globe every day. If you want to experiment and learn fast, integrated into an international, multicultural and inclusive team, then _VOIS is the place for you.
#movewithus #_VOIS #VOISHU #LI-Hybrid
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German Speaking Sales Data Management Expert
2 months ago
Budapest, Budapest, Hungary _VOIS Full timeKey ResponsibilitiesProvide 2nd level system support with technical or economic and legal knowledge for the sales community.Process and correct client data/client data mapping in collaboration with other departments.Analyze data synchronization in several sales and IT systems, propose resolution in case of mismatch.Monitor compliance with territory rules in...
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