Global IT Support Professional

2 weeks ago


Budapest, Budapest, Hungary Get Work Trend Kft. Full time

Job Overview


We are seeking a highly skilled and customer-centric Global IT Support Professional to join our team in Budapest. As a key member of our service desk, you will be responsible for providing exceptional support to our clients across various channels, including tools, phone, and email.


About the Role


This is an excellent opportunity to work with a global IT services leader that is reshaping business and technology models for the digital age. You will be part of a dynamic and youthful working environment that values innovation, efficiency, and customer satisfaction.


Key Responsibilities


As a Global IT Support Professional, your primary responsibilities will include:



  • Addressing clients' IT problems and managing end-user inquiries through various channels
  • Maintaining accurate records and administrative tasks, including call logging in the ticketing system
  • Escalating issues beyond your scope to the appropriate teams
  • Ensuring clients are well-informed and taking ownership of ongoing cases with follow-up actions

Requirements


To succeed in this role, you will need to have:



  • A High School degree
  • Fluent Polish language skills
  • Upper-intermediate English skills
  • Experience in any customer service field
  • A flexible and dynamic personality
  • Customer-centricity mindset and problem-solving skills

Benefits


We offer a competitive salary, cafeteria, sign-up bonus, relocation package, Medicover health- and Generali life insurance, work commute supplement, monthly public transportation pass price, office parking space, safety glasses reimbursement, language course reimbursement, childbirth supplement, baby pack in case of childbirth, bring your kids to work, voluntary pension- and health fund membership fee contribution, and Széchenyi Recreation Card fitness discount.


About Get Work Trend Kft.


Get Work Trend Kft. is a global IT services leader that is reshaping business and technology models for the digital age. We foster innovation and efficiency, and we are looking for talented professionals like you to join our team.


Estimated Salary Range: 600,000 - 800,000 HUF per year



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