IT Support Specialist: Delivering Exceptional Customer Experience

3 weeks ago


Budapest, Budapest, Hungary Getronics Global Service Centre Zrt. Full time

About the role:

As an IT Support Specialist at Getronics Global Service Centre Zrt., you will play a vital part in delivering exceptional customer experience by providing top-notch IT support to our contracted customers.

Job Purpose: Our ideal candidate will be responsible for offering 1st level of IT support, acting as a Single Point of Contact (SPOC) in resolving and/or addressing customer IT issues and queries.

Responsibilities:

  • Deal with software and connection-related issues
  • Deal with common IT (software/hardware) issues and queries
  • Use automated diagnostic programs to solve network problems
  • Use helpdesk software to call with descriptions of issues, progress, and solutions
  • Escalate complex cases to other parties, internal or external
  • Provide 1st line technical support to customers taking inquiries by phone, ticket, chat, and email
  • Troubleshoot basic computer-related problems

Requirements:

  • Good command of English and any other second language both written and verbal
  • Effective communication with clients at every level
  • Ability to find creative solutions to problems
  • An interest in the world of IT
  • 24/7 availability
  • The ability to work well with others and alone if needed
  • Excellent verbal and written communication skills
  • To be flexible and open to change
  • To be able to use a computer and the main software packages (MSOffice 365) confidently

Benefits:

  • Estimated salary: 3,500,000 to 4,000,000 HUF per month, depending on experience
  • Sign-on bonus: 180,000 HUF gross
  • Union Private Health Insurance
  • Fitness pass: 8 free sessions per month in the Life 1 and Gilda Max gyms
  • Free online training programmes on Udemy and NorthStar
  • Flexible hybrid working, remote work is possible
  • Multicultural environment with 25+ Nationalities
  • Our Employee Assistance Program can provide professional help with your mental and physical health, finances, and legal issues

About Getronics:

Getronics is an ICT Services group with an extensive history that extends over 130 years, and we have a large team with 4000+ employees in 22 countries. Our Hungarian operation is a team of 200+ employees and is undergoing rapid growth. Our services portfolio spans across Cloud Services, Smart Spaces, Business Applications, Security & Compliance, Field&On-site Support, Service Desk, and Network Services. Getronics is full of diverse people focused on a common goal of reimagining the digital experience. Our strength is that we embrace, in fact rely on cultural differences and diversity to bring a wealth of perspectives to this one common cause.

Join our team: If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity to be part of our dynamic team.



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