Customer Support Specialist
2 weeks ago
About Reedsy
We're a platform that connects authors with publishing professionals to create beautiful books. Our curated marketplace aims to provide authors with the tools and resources needed to succeed.
We've grown to a community of 1,000,000 authors and over 2,500 freelancers in a short period.
As a member of our team, you'll play a key role in supporting authors and creative publishing professionals.
Key Responsibilities:
- Offer support to authors and publishing professionals
- Optimize conversion and build customer funnels
- Maintain and update our FAQ based on user feedback
- Suggest product features based on user feedback
- Contribute to maintaining a high NPS (currently at 86)
Requirements:
- Native-level English speaker
- Strong writing skills and analytical mind
- Customer support experience is a plus
- Remote work and support for relocation available
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