Customer Support Specialist

3 weeks ago


Budapest, Budapest, Hungary Reedsy Full time

About Reedsy

We're a platform that connects authors with publishing professionals to create beautiful books. Our curated marketplace aims to provide authors with the tools and resources needed to succeed.

We've grown to a community of 1,000,000 authors and over 2,500 freelancers in a short period.

As a member of our team, you'll play a key role in supporting authors and creative publishing professionals.

Key Responsibilities:

  • Offer support to authors and publishing professionals
  • Optimize conversion and build customer funnels
  • Maintain and update our FAQ based on user feedback
  • Suggest product features based on user feedback
  • Contribute to maintaining a high NPS (currently at 86)

Requirements:

  • Native-level English speaker
  • Strong writing skills and analytical mind
  • Customer support experience is a plus
  • Remote work and support for relocation available


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