Customer Support Specialist

4 weeks ago


Budapest, Budapest, Hungary Reedsy Full time
About the Role

We're seeking a highly skilled Customer Support Specialist to join our team at Reedsy. As a key member of our support team, you will be responsible for providing exceptional support to authors, creative publishing professionals, and optimizing conversion.

Key Responsibilities:

  • Offer support to authors and creative publishing professionals
  • Optimize conversion by building customer funnels and suggesting product features
  • Maintain and update our FAQ based on user feedback and questions

Requirements:

  • Strong analytical mind and excellent communication skills
  • Ability to work as part of a remote team and take initiative
  • Native-level English speaker with strong writing skills
  • Customer support experience is a plus

What We Offer:

  • Remote work opportunity
  • Support for relocation
  • Competitive salary range: $12k – $24k

Why Reedsy?

We're a fast-growing company that's passionate about helping authors create beautiful books. Our curated marketplace gathers the industry's best publishing professionals, and we're looking for talented individuals to join our team.



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