Customer Support Specialist

4 weeks ago


Budapest, Budapest, Hungary Reedsy Full time
About the Role

We're seeking a highly skilled Customer Support Specialist to join our team at Reedsy. As a key member of our support team, you'll be responsible for providing exceptional support to authors and publishing professionals, helping them to overcome any challenges they may face while using our platform.

Key Responsibilities:

  • Offer support to authors and publishing professionals via email, chat, or phone
  • Review projects submitted on the platform and provide feedback
  • Build customer funnels to reactivate users and introduce Reedsy's features
  • Maintain and update our FAQ based on user feedback and questions
  • Suggest product features based on user feedback

Requirements:

  • 5+ years of customer support experience
  • Experience automating support processes
  • Great understanding of on-boarding and conversion rate optimization techniques
  • Entrepreneurial mindset
  • Strong writing skills
  • Native-level English speaker
  • Availability to work every other weekend

What We Offer:

  • Work from home
  • Paid paternal and maternal leave
  • Reedski, our annual ski trip

Why Join Us:

We're a community-driven company that values creativity, innovation, and collaboration. If you're passionate about helping authors and publishing professionals succeed, we'd love to hear from you



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