Senior Service Operations Manager
2 weeks ago
", "Salary": "The estimated annual salary for this position is between 15,000,000 HUF (approximately 40,000 EUR) and 25,000,000 HUF (approximately 65,000 EUR), depending on experience and qualifications.
", "Job Description": "As a Senior Service Operations Manager, you will be responsible for delivering first-class customer experiences, coordinating the restoration of normal service, and directly supporting resources where most required.
", "Responsibilities": "
\t• Delivery of first-class customer experience
\t• Coordinate the restoration of normal service as quickly as possible
\t• Directly support resources where most required
\t• Manage Campus common help-desk and self-service portal from service owner side
\t• Act as a key interface with the Self-service portal and Common help desk related incident
\t• Hold Management bridges via conference call to ensure accurate and up to date information is available to the Senior Management Team and/or customer escalation and notification to appropriate management teams.
\t• Investigates and analyses data, producing specific reports as required by product owners and service and contract managers
\t• Analysis of data flows and processes to identify possibilities for improvement
\t• Active cooperation and communication with Service and Contract managers and service provider teams
\t• Ensures the effective linking and harmonization of the MOL Campus operation with MOL Group strategy, inserts those benefits into the processes which supports achieving the defined goals.
\t• As a Team Lead, Responsible for the operation and task management of the Service administration and reporting team.
\t• Manage team performance to meet the KPI
\t• Support team to achieve results with the highest possible standard of quality and delivery
\t• Continuous improvement process ideas, including new initiatives
\t• Allocation and distribution of tasks across the team members
\t• Ensure all reports are delivered accurately and timely in accordance with the statement of work
\t• Ensure the effective performance and development of all reporting staff by setting functional context, developing role objectives and standards, providing essential information, tools and processes to get the job done.
", "Required Skills and Qualifications": "
\t• Master’s or bachelor’s degree or a related field of study, or equivalent experience
\t• Minimum 5 years of professional experience and knowledge in service management
\t• Minimum 2 years of experience in team management
\t• Experience and awareness of IoT business applications in any business field
\t• Experience working with IT company products and operating systems
\t• Experience working with Service Desks and call triaging
\t• Bonus points: Experience in designing and improving customer experience through implementing new technologies
\t• Have strong analytic skills and can cope with unstructured or incomplete data and information
\t• Strong sense of curiosity and a desire to learn about digital technologies that can enhance customer experience
\t• Intermediate in English and fluent Hungarian
", "Benefits": "
\t• Smart building with many extras
\t• Cafeteria (gross 800.000 HUF/year)
\t• iPhone
\t• Life insurance
\t• Medicover package
\t• Fruitdays, sport programs
\t• Home office
", "Other Information": "MOL Magyar Olaj- és Gázipari Nyilvánosan Működő Részvénytársaság is an equal opportunities employer.
"}
-
Senior Technical Service Manager
3 weeks ago
Budapest, Budapest, Hungary SAP Full timeWe help the world run better. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative,...
-
Senior Technical Service Manager
1 month ago
Budapest, Budapest, Hungary SAP Full timeSenior SAP Technical Consultant We are seeking an accomplished Senior SAP Technical Consultant to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). This role will contribute to SAP's global strategy by supporting customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise. As a Technical Service...
-
Senior Retail Operations Manager
3 weeks ago
Budapest, Budapest, Hungary Wittchen Hungary Kft. Full timeLead Retail OperationsWittchen, a leading luxury leather goods manufacturer and retail brand in Poland, is seeking a dynamic Senior Retail Operations Manager to oversee daily store operations and drive sales. Key Responsibilities: Manage store teams to deliver exceptional customer experiences Develop and implement sales strategies to meet business objectives...
-
Service Delivery Senior Manager
4 weeks ago
Budapest, Budapest, Hungary SAP Full timeJob Summary: Develop trusted advisor relationships with LoB stakeholders to drive cloud operation excellence, monitoring and reporting on performance, and facilitating quarterly operational reviews. We help the world run better by empowering individuals to bring out their best. Our company culture is built on collaboration, a shared passion for innovation,...
-
Lead Financial Operations Manager for Europe
2 weeks ago
Budapest, Budapest, Hungary TK Elevator Solution Center Europe Kft. Full timeLead Financial Operations Manager for EuropeThe TK Elevator Solution Center Europe Kft. is seeking a highly skilled and experienced Lead Financial Operations Manager to join our team in Europe. As a key member of our finance department, you will be responsible for leading our financial operations team and ensuring the smooth execution of our financial...
-
Facility Operations Manager
2 weeks ago
Budapest, Budapest, Hungary SODEXO Services Kft. Full timeAbout the Role:Sodexo Services Kft. is seeking a skilled Facility Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing a small site, assessing and planning soft service options, and implementing new contracts.Key Responsibilities:Manage a small site, ensuring efficient operations and high-quality...
-
Digital Mobility Operations Specialist
2 weeks ago
Budapest, Budapest, Hungary MOL Magyar Olaj- és Gázipari Nyilvánosan Működő Részvénytársaság Full timeJob Title: Digital Mobility Operations SpecialistOverviewMOL Group's Digital Factory is a key player in transforming our Consumer Services business from traditional fuel retail to a digitally-driven consumer goods and integrated mobility services provider.As a Digital Mobility Operations Specialist, you will ensure the seamless operation and support of our...
-
Operational Account Manager
4 weeks ago
Budapest, Budapest, Hungary DHL Supply Chain Mo. Kft. Full timeJob Title: LLP Operational Account ManagerAt DHL Supply Chain, we are committed to delivering exceptional quality and making our customers successful. As an LLP Operational Account Manager, you will play a crucial role in ensuring that our customers receive the best possible service in the Africa region.Key Responsibilities:Manage complex Service Logistics...
-
Service Delivery Senior Manager
3 weeks ago
Budapest, Budapest, Hungary SAP Full timeDevelop a trusted advisor relationship with Line of Business (LoB) stakeholders and executive sponsors to drive cloud operation excellence.Serve as the primary point of contact for LoBs regarding cloud operation topics and issues.Monitor and report on the performance of cloud operations service delivery, using metrics to drive continuous improvement and...
-
Logistics Operations Manager
3 weeks ago
Budapest, Budapest, Hungary DHL Supply Chain Mo. Kft. Full timeJob Title: LLP Operational Account ManagerAt DHL Supply Chain, we are committed to delivering exceptional quality, making our customers successful, and fostering a culture of openness, clear priorities, and social responsibility. We are seeking a highly skilled and experienced LLP Operational Account Manager to join our team.Key Responsibilities:Manage...
-
Hotel Operations Manager
4 weeks ago
Budapest, Budapest, Hungary Corinthia Budapest Full timeHotel Operations ManagerCorinthia Budapest is seeking a highly motivated and experienced Hotel Operations Manager to join its team. As a key member of the Management Team, you will be responsible for overseeing all operational issues in the hotel, ensuring the highest standards of service and quality.Key Responsibilities:Oversee all operational issues in the...
-
Senior Customer Service Representative
3 weeks ago
Budapest, Budapest, Hungary Thermo Fisher Scientific Full timeJob Title: Senior Customer Service RepresentativeJob Summary:Thermo Fisher Scientific is seeking a highly skilled Senior Customer Service Representative to join our team in Budapest. As a key member of our Customer Service team, you will be responsible for providing exceptional customer support and ensuring timely handling of customer requests.Key...
-
Senior Customer Service Representative
3 weeks ago
Budapest, Budapest, Hungary Thermo Fisher Scientific Full timeJob Title: Senior Customer Service RepresentativeJob Summary:Thermo Fisher Scientific is seeking a Senior Customer Service Representative to join our team at the Shared Service Center in Budapest. As a key member of our customer service team, you will be responsible for providing exceptional customer support and ensuring timely handling of customer...
-
Customer Service Representative
4 weeks ago
Budapest, Budapest, Hungary Thermo Fisher Scientific Full timeJob Title: Senior Customer Service RepresentativeJoin Thermo Fisher Scientific, a world leader in serving science, as a Senior Customer Service Representative at our Shared Service Center in Budapest.Job Summary:We are seeking a highly motivated and customer-focused individual to provide exceptional support to our clients throughout the lifecycle, including...
-
Senior IT Project Lead
2 weeks ago
Budapest, Budapest, Hungary Getronics Global Service Centre Zrt. Full timeAt Getronics, an ICT Services group with over 130 years of history and 4,500+ employees across 22 countries, we offer a complete portfolio of integrated ICT services for the large enterprise and public sector markets.Our services portfolio is designed to build digital experiences, spanning across Digital Workplaces, Cloud Services, Smart Spaces, Business...
-
Senior International Project Manager
1 month ago
Budapest, Budapest, Hungary Diaverum Business Services Kft. Full timeSenior International Project ManagerDiaverum Business Services Kft. is a leading global provider of renal care services, dedicated to enhancing the lives of patients with renal disease. We are seeking a highly skilled Senior International Project Manager to lead multiple international projects focusing on business administration, ERP, and digital...
-
Payroll Vendor Manager
1 month ago
Budapest, Budapest, Hungary Randstad Hungary Kft Full timeJob Title: Payroll Vendor ManagerWe are seeking a highly skilled Payroll Vendor Manager to join our team at Randstad Hungary Kft. As a key member of our global payroll operations team, you will be responsible for establishing and leading the development of a new vendor management vertical for global payroll operations.Key Responsibilities:Establish and lead...
-
Senior Financial Operations Specialist
2 weeks ago
Budapest, Budapest, Hungary TK Elevator Solution Center Europe Kft. Full timeWe are seeking a highly skilled Senior Financial Operations Specialist to join our team at TK Elevator Solution Center Europe Kft. in Budapest, Hungary.The ideal candidate will have at least 3 years of experience in a Cash Collector role or Customer Service position, with a proven track record in process optimization. They will be proficient in the...
-
Budapest, Budapest, Hungary AGCO Full timeManage business process transitions between AGCO entities, ensuring smooth transitions, effective implementation of services, and alignment with organizational goals and policies. AGCO Shared Service Center (SSC) is a global support hub for all AGCO factories and sites, providing finance, HR, IT, purchasing, customer experience, and engineering functions....
-
Budapest, Budapest, Hungary AGCO Full timeManage business process transitions between AGCO entities, ensuring smooth transitions, effective implementation of services, and alignment with organizational goals and policies. AGCO Shared Service Center (SSC) is a global support hub for all AGCO factories and sites, providing finance, HR, IT, purchasing, customer experience, and engineering functions....