Customer Experience Optimization Specialist
3 days ago
We are Reedsy, a leading marketplace for publishing professionals. Our company has experienced rapid growth, expanding to 1,000,000 authors and 3,000 freelancers in just a few years, earning us industry awards.
As our Customer Happiness Manager, you will play a crucial role in supporting our authors and optimizing conversion rates. This is a remote opportunity that offers flexibility and a great work-life balance.
Key Responsibilities:
- Provide exceptional support to our authors, ensuring their needs are met and they have a seamless experience on our platform.
- Analyze data and implement strategies to improve conversion rates, driving business growth and success.
Requirements:
To be successful in this role, you will need:
- At least 5 years of customer support experience, with a proven track record of delivering excellent results.
- Experience in automating support processes and implementing efficiency improvements.
- A strong understanding of onboarding and conversion rate optimization techniques, with the ability to apply this knowledge in a dynamic and fast-paced environment.
- Entrepreneurial mindset, with a willingness to take ownership and drive initiatives to improve business outcomes.
- Strong writing skills, with the ability to communicate complex ideas effectively.
- Native-level English speaker, with excellent verbal and written communication skills.
- Availability to work every other weekend, as required.
Bonus Points:
If you have:
- Previous experience working for a marketplace or in a creative industry, you will be well-suited to this role.
- Fluent in multiple languages, you can communicate effectively with our diverse author base.
- A good dose of ambition, a willingness to learn, and a great sense of humor, you will thrive in our dynamic team culture.
Additional Requirements:
This is a remote opportunity that offers support for relocation. The estimated salary for this role is $65,000 - $85,000 per year, depending on location and experience.
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