Customer Support and Conversion Optimization Specialist

7 days ago


Budapest, Budapest, Hungary Reedsy Full time
About the Role

We're on a mission to empower authors and publishing professionals to create exceptional books. As a key member of our team, you'll play a vital role in ensuring our users receive top-notch support and enjoy an optimal experience.

As a Customer Support and Conversion Optimization Specialist, you'll be responsible for:

  • Offering timely and effective support to authors and publishing professionals;
  • Reviewing projects submitted on our platform;
  • Designing customer funnels (emails and in-app messages) to reactivate users and introduce Reedsy's features;
  • Maintaining and updating our FAQ based on user feedback and questions;
  • Suggesting product features based on user feedback; and
  • Contributing to maintaining a high NPS (currently at 86).

Requirements:

  • Analytical mind with excellent problem-solving skills;
  • Ability to work as part of a remote team and communicate effectively;
  • Strong writing skills with perfect grammar and spelling;
  • Native-level English speaker;
  • Customer support experience is welcomed, but not necessary.

**Key Benefits:**

  • Competitive salary range: $12k - $24k;
  • Remote work opportunities;
  • Support for relocation;
  • A dynamic and collaborative work environment.

We offer a competitive salary range of $12,000 - $24,000 per year, along with the opportunity to work remotely and relocate if needed. Our ideal candidate is someone who is passionate about delivering exceptional customer experiences, has a keen eye for detail, and excels in a fast-paced, dynamic environment.



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