Highly Skilled Customer Support Specialist
2 days ago
Are you passionate about delivering exceptional customer experiences?
We are seeking a highly skilled Customer Support Specialist to join our team at Randstad Hungary Kft. in Salzburg, Europe.
About the Company:
Our client is a leading independent mobility provider in the commercial vehicle sector in Europe. We pride ourselves on offering top-notch roadside assistance and mobility services that cater to the needs of our clients.
Your Role:
As a Customer Support Specialist, you will be responsible for responding to customer requests, engaging with clients primarily via phone, and occasionally through chat or email. You will assist clients with various issues such as insurance, accidents, and problems arising while driving.
Your Key Responsibilities:
- Responding to customer inquiries: Provide timely and effective solutions to customer concerns.
- Assisting clients: Offer support and guidance on various issues related to our services.
- Communicating with foreign authorities: Facilitate seamless communication with international authorities when necessary.
Requirements:
To succeed in this role, you will need:
- Fluency (C2) in German: This is essential for effective communication with our clients and partners.
- Willingness to work flexible shifts: You will need to adapt to varying schedules, including nights, weekdays, and weekends.
- Customer service experience: While not mandatory, prior experience in customer-facing roles will be beneficial.
What We Offer:
Join our dynamic team and enjoy:
- Competitive salary package: A remunerative compensation package that reflects your skills and dedication.
- Extra pay after public holidays: Receive additional compensation for working during public holidays.
- Cafeteria benefits after the probation period: Enjoy a range of perks and benefits once you complete your probationary period.
- Flexibility in home office arrangements: Balance your work-life by working from the comfort of your own home or our office.
Estimated Salary: €25,000 - €30,000 per annum
About Us:
Randstad Hungary Kft. is an equal opportunities employer. We welcome applications from talented individuals who share our passion for delivering exceptional customer experiences.
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