Highly Skilled IT Support Specialist
3 weeks ago
About the Job
We are seeking a highly skilled IT support specialist to join our team at Fox HR Consulting Kft.
Company Overview
Our client is one of the world's leading IT professional services companies, transforming clients' business, operating, and technology models for the digital era.
Job Description
This exciting new position involves providing comprehensive guidance and information on IT-related issues to customers via email, chat, and telephone. The ideal candidate will be responsible for ensuring all customer contact with the Service Desk is precisely recorded throughout the lifecycle of tickets, managing and prioritizing tickets in an orderly manner, and having a proactive approach to service improvement.
Required Skills and Qualifications
The successful candidate will possess a customer-focused mindset, excellent soft skills, and experience in Customer Service or IT helpdesk. Fluency in English and French is essential for this role, as well as the ability to work in shifts (10/5) with flexibility.
Benefits
Our company offers a competitive salary of $45,000 - $60,000 per annum, depending on experience, along with a comprehensive cafeteria package, full-scope training courses from day one, internal career path opportunities, free gym pass, employee events, and possibility for hybrid working hours.
What We Offer
- Competitive salary: $45,000 - $60,000 per annum
- Cafeteria package
- Full-scope training courses
- Internal career path opportunities
- Free gym pass
- Employee events
- Hybrid working hours
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