Highly Skilled IT Support Specialist

5 days ago


Budapest, Budapest, Hungary Fox HR Consulting Kft. Full time

Are you looking for a challenging role where you can utilize your technical expertise to deliver exceptional support services?

Fox HR Consulting Kft. is seeking an experienced German-speaking IT Support Specialist to join their team.

  • A competitive salary of €45,000 - €60,000 per annum, depending on experience
About the Role:

The successful candidate will be responsible for providing comprehensive guidance and information on IT-related issues to clients via email, chat, and telephone.

Key Responsibilities:

  • Provide high-quality technical support to clients in German
  • Ensure all customer contact with the Service Desk is precisely recorded throughout the lifecycle of tickets
  • Manage and prioritize tickets in an orderly manner
  • Have a proactive approach to service improvement
  • Delegation of problems that cannot be resolved on the 1st level to the more competent Level 2 and Level 3 teams
Requirements:
  • MS Office, Office 365, Windows
Benefits:
  • Private healthcare
  • Training budget

We are committed to delivering exceptional support services to our clients. If you have a passion for technology and excellent communication skills, we encourage you to apply for this exciting opportunity.



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