Polish Language Support Specialist

4 weeks ago


Budapest, Budapest, Hungary Cognizant Technology Solutions Hungary Kft. Full time
Job Summary

We are seeking a highly skilled Polish Language Support Specialist to join our team at Cognizant Technology Solutions Hungary Kft. As a Polish Language Support Specialist, you will be responsible for providing exceptional customer service to our clients, resolving IT issues, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Resolve IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
  • Handle end-user calls and web queries via tools, phone, and email
  • Document and precisely administer, logging of calls on the ticketing tool
  • Delegate problems which cannot be resolved on first level to the competent Level 2 teams
  • Keep the user informed, own, and follow-up ongoing cases
  • Maintain and improve customer satisfaction level
Requirements
  • Advanced or native in Polish language and in English
  • Experienced in any customer service – experience gained in IT Help Desk
  • Willing-to-learn attitude & customer-focus mindset
  • Excellent communication skills – both written and spoken
  • Flexible, multitasking, dynamic personality, team player attitude
  • Logical thinking, good problem-solving skills
  • Hungarian knowledge is preferred but not a must
  • Working in shifts
  • Hybrid work mode
What We Offer
  • Joining bonus
  • Competitive salary
  • Health insurance package at a private clinic
  • Annual bonus
  • Risk and accident insurance
  • Cafeteria package
  • Language course reimbursement
  • Relocation package: reimbursement in 12 installments
  • All You can Move Sportpass


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