Polish Language Support Specialist
4 weeks ago
We are seeking a highly skilled Polish Language Support Specialist to join our team at Cognizant Technology Solutions Hungary Kft. As a Polish Language Support Specialist, you will be responsible for providing exceptional customer service to our clients, resolving IT issues, and maintaining a high level of customer satisfaction.
Key Responsibilities- Resolve IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
- Handle end-user calls and web queries via tools, phone, and email
- Document and precisely administer, logging of calls on the ticketing tool
- Delegate problems which cannot be resolved on first level to the competent Level 2 teams
- Keep the user informed, own, and follow-up ongoing cases
- Maintain and improve customer satisfaction level
- Advanced or native in Polish language and in English
- Experienced in any customer service – experience gained in IT Help Desk
- Willing-to-learn attitude & customer-focus mindset
- Excellent communication skills – both written and spoken
- Flexible, multitasking, dynamic personality, team player attitude
- Logical thinking, good problem-solving skills
- Hungarian knowledge is preferred but not a must
- Working in shifts
- Hybrid work mode
- Joining bonus
- Competitive salary
- Health insurance package at a private clinic
- Annual bonus
- Risk and accident insurance
- Cafeteria package
- Language course reimbursement
- Relocation package: reimbursement in 12 installments
- All You can Move Sportpass
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