IT Support Specialist with Excellent German Language Skills
7 days ago
We are seeking a highly skilled IT Support Specialist to join our team at Trenkwalder Kft. As a key member of our support team, you will be responsible for providing top-notch customer service to our clients.
About the RoleAs an IT Support Specialist, you will be the primary point of contact between our clients and our onsite engineers. Your role will involve:
- Understanding and supporting the end-to-end product management lifecycle
- Using IT Service Management tools, including Order Management, Asset Data Handling, and Appointment scheduling
- Quality checking and processing of incoming requests and incidents via ticketing tools, mailbox, and phone
- Maintaining and improving customer satisfaction, providing a consistent customer experience
You will work closely with our engineering team to ensure that all tickets are escalated in line with company processes, guaranteeing that customer demands are met. Additionally, you will handle exceptions within the process, including stuck processes, change processes, and procedural changes.
RequirementsTo succeed in this role, you will need:
- Fluency in German and English (spoken and written)
- Experience in Customer Service, with confidence in communication with internal and external customers
- A good understanding of IT support, IT Service Management Tools, and SAP
- Working knowledge of Windows 7/10, MS Office
- Good interpersonal, literacy, and numeracy skills
We offer a competitive salary package, including:
- Cafeteria benefits
- Medicover private health care package
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