Diverse IT Support Specialist with French Language Expertise

3 weeks ago


Budapest, Budapest, Hungary Getronics Global Service Centre Zrt. Full time

Getronics Global Service Centre Zrt. is a leading ICT integrator with a rich history spanning over 135 years. Our vision is to reimagine the digital future, one customer at a time. We achieve this by leveraging our integrated and secure-by-design portfolio around Digital Workplace, Business Applications, Smart Spaces, Multi-Cloud, Field & Onsite Support, Service Desk, Network Infrastructure, and Security & Compliance to serve our more than 1,400 customers in both public and private sectors. As a global organization with a presence in Europe, Asia Pacific, and Latin America, we are committed to delivering exceptional IT services to our customers. Our goal is to provide consistent IT services across 185 countries, with one single point of contact, contract, and billing entity, while maintaining the local touch with flexibility and cultural fit of a local partner. At Getronics, we are passionate about providing our customers with the best possible experience. We believe that our employees are our greatest asset, and we invest heavily in their development and growth. That's why we offer a comprehensive training program, TTDP (Technical Talent Development Program), to help our employees enhance their skills and advance their careers. We also provide a range of benefits, including Language Allowance, SZÉP Card Benefit, sign-on bonus, Union Private Health Insurance, Fitness pass, and flexible hybrid working arrangements. If you're looking for a challenging and rewarding career in IT, we encourage you to apply for this exciting opportunity. As a Service Desk Analyst - French Speaking, you will be the primary point of contact for our customers, providing them with exceptional IT support and ensuring that their issues are resolved efficiently and effectively. Your role will involve dealing with software and connection-related issues, common IT issues and queries, and escalating complex cases to other parties, internal or external. You will also be responsible for providing 1st line technical support to customers, troubleshooting basic computer-related problems, and interacting with customers in inbound and outbound channels. To be successful in this role, you will need to have good communication skills, both written and verbal, and be able to work well in a team environment. You will also need to be able to use a computer and main software packages (O365) confidently and have an interest in the world of IT. We are looking for a highly motivated and organized individual who is able to work well under pressure and meet deadlines. If you have a passion for IT and are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity. Estimated salary: HUF 1,500,000 - HUF 2,000,000 per month, depending on experience and qualifications.



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