Customer Service Specialist with IT Support Expertise

5 days ago


Budapest, Budapest, Hungary TOPTALENT Full time
Overview of the Role

This position is a fantastic opportunity to join our dynamic team as a Customer Service Specialist with IT support expertise. As a key member, you will play a crucial role in providing exceptional service and resolving technical issues for our clients.

Compensation Package

The estimated salary range for this position is 700,000 HUF - 800,000 HUF per month, inclusive of a 22k HUF meal allowance after three months of employment.

Job Description

As a Customer Service Specialist, your primary responsibilities will include:

  • Providing timely and effective support to clients through various communication channels, including phone calls, chat, and emails.
  • Troubleshooting desktop, application-related issues on users' machines using remote tools.
  • Determining and isolating the source of computer problems, whether hardware, software, or user access-related.
  • Escalating complex issues to experts when necessary and ensuring swift resolution.
  • Documenting resolutions for future reference and improving service quality.
Required Skills and Qualifications

To excel in this role, you will need:

  • Native fluency in Swedish, both oral and written, with excellent English language skills (at least B2 level).
  • Experience in application support or software development, preferably in an IT service desk environment.
  • Strong communication skills, problem-solving abilities, and logical analytics.
  • Familiarity with ITSM tools, such as HPSM, BMC Remedy, monitoring tools, and CA Service Desk, would be beneficial.
Benefits

We offer a comprehensive benefits package, including:

  • An attractive remuneration package based on experience, skills, and performance.
  • A dynamic and creative work environment with a positive atmosphere.
About TOPTALENT

TOPTALENT is a leading organization that values innovation, customer satisfaction, and employee growth. We strive to create a supportive work environment that enables our team members to reach their full potential.



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