Senior Customer Service Representative

2 days ago


Budapest, Budapest, Hungary Randstad Hungary Kft. Full time
Job Summary
In this dynamic role, you will be working closely with customers to resolve their issues and provide exceptional service. Our partner, a global market leader in facility management, is looking for an individual who can deliver top-notch support and contribute to the growth of their team.

About the Company
Randstad Hungary Kft. has partnered with our client to find the best talent for this position. As a leading recruitment agency, we understand the importance of finding the right candidate for the job. If you are passionate about customer service and have a knack for problem-solving, this could be the perfect opportunity for you.

Key Responsibilities
- Handle customer inquiries and complaints via phone, email, or chat
- Resolve issues efficiently and effectively, ensuring high levels of customer satisfaction
- Collaborate with internal teams to address complex problems and improve processes
- Maintain accurate records and reports of customer interactions
- Provide comprehensive support for service processes, including contract preparation, data recording, and statement preparation

Requirements
- Secondary education or higher (advantageous)
- Active intermediate English language skills (spoken and written)
- Proficient computer skills (Excel, Word); SAP knowledge is an asset
- 1-2 years of customer service experience (preferably in the service industry)
- Independent work style, good problem-solving skills, and attention to detail

What We Offer
- Competitive salary: HUF 550,000 - 700,000 per month
- Comprehensive benefits package, including health insurance and annual bonus option
- Opportunity to work in a family-friendly environment at an international company
- Professional development opportunities for growth and advancement
- Consistent working hours: Monday to Friday, 7:30 a.m. to 4:30 p.m.

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