Senior Customer Service Representative
2 days ago
In this dynamic role, you will be working closely with customers to resolve their issues and provide exceptional service. Our partner, a global market leader in facility management, is looking for an individual who can deliver top-notch support and contribute to the growth of their team.
About the Company
Randstad Hungary Kft. has partnered with our client to find the best talent for this position. As a leading recruitment agency, we understand the importance of finding the right candidate for the job. If you are passionate about customer service and have a knack for problem-solving, this could be the perfect opportunity for you.
Key Responsibilities
- Handle customer inquiries and complaints via phone, email, or chat
- Resolve issues efficiently and effectively, ensuring high levels of customer satisfaction
- Collaborate with internal teams to address complex problems and improve processes
- Maintain accurate records and reports of customer interactions
- Provide comprehensive support for service processes, including contract preparation, data recording, and statement preparation
Requirements
- Secondary education or higher (advantageous)
- Active intermediate English language skills (spoken and written)
- Proficient computer skills (Excel, Word); SAP knowledge is an asset
- 1-2 years of customer service experience (preferably in the service industry)
- Independent work style, good problem-solving skills, and attention to detail
What We Offer
- Competitive salary: HUF 550,000 - 700,000 per month
- Comprehensive benefits package, including health insurance and annual bonus option
- Opportunity to work in a family-friendly environment at an international company
- Professional development opportunities for growth and advancement
- Consistent working hours: Monday to Friday, 7:30 a.m. to 4:30 p.m.
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