Meetings and Events Operations Manager

2 days ago

Budapest, Budapest, Hungary Corinthia Hotel Budapest Full time 30,000 - 60,000 per year

The Meetings and Events Operations Manager is responsible for the execution of all property events with a seamless turnaround from sales to the execution of the event until billing.

Uplift Your Career with Corinthia Budapest

Tasks & Involvements:

Drives the team in analysing new products, pricing and services of competition, including regular documented market intelligence meetings and reports.

Reviews scheduled events and troubleshot potential challenges/conflicts.

Oversees the event planning team and their performance: Proposals, Function Sheets, Floorplans.

Uses every possibility to generate incremental revenue and deliver excellent guest service.

Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.

Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.

Controls and monitors organization of the accommodation and event requirements (conference services, food & beverage, technical queries, offsite catering) of the contracted MICE and Local Events including preliminary reconciliations and cooperation onsite during the event.

Monitors and controls handover of the contracted MICE and LOCAL groups from the active sales team following the handover checklist.

Supervision of the contracted details of the conference in Opera after the handover of the group, such as conference spaces, DDR, room rentals, F&B resources.

Monitors all communication with the client regarding the room block (i.e. current and expected room numbers, cancellation periods, release dates, guaranteed room numbers).

Ensures that proper payment method is communicated to all concerned departments.

Monitors and controls procurement of all accommodation related queries such as room types, contracted complimentary services, upgrades, room amenities, porterage, early arrivals, late check-outs, administration in Opera.

Takes part in forecast process about the MICE/ LOCAL Banqueting revenue

Ensures proper coordination of all conference deliveries according to the standards and in full compliance with the contract.

Ensures proper handling of the internal events (with an approved internal event request form), administration in Opera, preparation, and distribution of the Function Sheets.

Monitors handling of post-event tasks after the departure of the group (billing, customer satisfaction survey, enquiring about future events).

Ensure supervision the preparation of menu cards, buffet cards, name cards and signages (updating digital signages) after checking with the kitchen and considering the on-the-spot requests of the guests.

Organizes VIP's arrivals, welcomes and provides them with assistance during their stay upon needs according to the Hotel standards and to meet guest satisfaction.

The Ideal Profile:

At least 2 years' experience in the hospitality in Meeting & Events field preferably in a 5-star conference hotel

College/University degree in relevant field

Proficient command of English and Hungarian languages

Initiative and Customer service oriented

Professional self & corporate representation

Good organization, planning and time management skills

Benefits:

Competitive salary with service charge and cafeteria

Complimentary meals in the staff canteen on duty

Private healthcare insurance

Uniform with laundry service

International Corinthia discounts

Luxury work environment

Employment recognition awards & events

Please attach your professional CV in English to your application.

CORINTHIA BUDAPEST, HUNGARY

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