German Speaking Senior Customer Service Representative

1 week ago


Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

Job Description

Job Description

Thermo Fisher Scientific is seeking a Senior Customer Service Representative to join our multilingual team in Budapest. As a German-speaking customer service expert, you will be the first point of contact for our customers via email and phone, providing timely and accurate responses to their inquiries.

Responsibilities include creating and assigning tickets in our ticketing system, deciding on the path forward to address customer needs, and maintaining customer databases. You will also be responsible for creating and maintaining equipment records, assessing the need for change to increase productivity, and building positive relationships with internal departments and different customers.

Requirements

  • 1+ years of customer service experience
  • High school graduate, bachelor's degree preferred
  • Fluency in German and English, both written and verbal
  • Proficient Microsoft Office user
  • Strong written and verbal communication skills
  • Good problem-solving skills and a result-oriented demeanor
  • Attention to detail and accuracy in the workplace
  • Good organizational skills and the ability to prioritize effectively

What We Offer

  • Competitive salary and Cafeteria benefits
  • All You Can Move Sport Pass at a discounted price
  • Comprehensive Medicover health insurance package and health screenings
  • Life, accident, and critical illness insurance
  • Monthly pension fund contribution after 6 months of employment
  • Annual performance-based bonus
  • Professional development through soft and hard skill training and continuous learning opportunities
  • Complimentary language courses after 3 months of employment
  • Modern office environment with standing desks and ergonomic chairs
  • Access to discounted dental care services
  • Relaxation areas with massage chairs
  • Complimentary parking in the office building
  • Multilingual work environment with native colleagues
  • Vibrant, collaborative culture with a diverse, multicultural community and innovative technology

How to Apply

Apply today through our website or join our Talent community for more information about future opportunities.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.



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