Associate Solution Support Engineer

4 weeks ago


Budapest, Budapest, Hungary SAP Full time
SAP S/4HANA Cloud Support Engineer Job Description

We are seeking a highly skilled S/4HANA Cloud Support Engineer to join our team. As an S/4HANA Cloud Support Engineer, you will be responsible for troubleshooting and resolving customer issues through multiple channels, including incidents, expert chat, and scheduled expert sessions. This role requires strong collaboration skills, a flexible approach to working in teams, and a bias toward action and initiative. Key responsibilities include analyzing and resolving customer incidents, reporting errors, identifying possible resolutions, and providing consulting services to customers on procedural issues and queries. Additionally, you will share knowledge within a global team, create content for and maintain technical knowledge databases, and develop check tools and workarounds for customers' issues.

Key qualifications for this role include a degree in economics, computer science, information technology, software engineering, business information systems, engineering, science, or a related field. Equivalent professional experience will also be considered. Required skills and competencies include an early adopter mindset, strong collaboration skills, a bias toward action and initiative, and excellent customer focus and English communication skills. The ideal candidate will also have experience in logistics, sales, or procurement areas.

SAP is a global company with a highly collaborative team ethic and commitment to personal development. We are a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We believe in unleashing all talent and creating a better and more equitable world. SAP is committed to the values of equal employment opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.

We are an equal opportunity workplace and an affirmative action employer. We are committed to the values of equal employment opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in joining our team, please submit your application.

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